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Northern Arizona Healthcare · 17 hours ago

Department Office Assistant - Flagstaff

Flagstaff, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

Northern Arizona Healthcare is seeking a Department Office Assistant to oversee hospital department office-related duties in a non-direct patient care role. The position involves data entry, managing communications, and acting as a liaison between various hospital departments to ensure efficient operations.

Health CareMedicalNon Profit

Responsibilities

Maintains rapport with customers, managers, and employees; sets priorities to maintain work flow

Coordinates and schedules meetings as requested for department staff

Provides confidential administrative support to the department including relating pertinent information regarding any potential problems

Maintains procedures for office duties, charging, time edits, material management, and quality manual

Provides backup coverage for other support staff ensuring completion of assignments. Prioritizes and completes special projects as assigned

Maintains continuity of work and operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs

Attends staff and other meetings as required or requested. Works with Management to develop and distribute agendas, takes notes, and minutes when necessary and distributes as requested

Inventories and reorders all necessary departments equipment/supplies and maintains necessary inventory of floor stock items (varies by location)

Secures and distributes forms, office supplies and office equipment

Answers multi-line telephones, utilizes and troubleshoots photocopiers, utilizes various forms of office equipment, and operates computer ordering system (including utilization or audit of time edit function)

Prepares and distributes departmental communications to internal staff as directed. Develops and maintains distribution lists for various communications

Sorts, opens, and distributes mail and communications to appropriate office staff

This role may be called upon in the Pathlogy department to accession specimens

Checks in patients, maintains an organized work area ensuring patient confidentiality, and demonstrates ability to perform a quick registration and client bill

Demonstrates knowledge of Medicare requirements, ability to enter new tests into ordering systems, print patient orders, research and provide patient results and properly identify specimen drop offs and all required information needed

Maintains fax repository and assists with standing order file, performs clerical duties, and is able to answer or relay questions from customers

Able to complete charge entry and reconciling of department billing

Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner

Maintains confidentiality of all department, patient, and employee matters

Completes all company mandatory modules and required job specific training in the specified time frame

Stays current and complies company policies that impact the employees area of responsibility

Qualification

Administrative supportCustomer serviceData entryKronosLawsonMidasBusiness ObjectsCommunication skillsDecision-making skillsOrganizational skills

Required

High School Diploma or GED

Minimum two (2) years of directly related skills, knowledge and experience demonstrating administrative assistant, secretarial, clerical, clerk, typist, receptionist, medical office, office assistant, office, project organization, business office, or business coordination experience

Minimum two (2) years of customer service or customer relations or retail experience