Red Hat · 5 days ago
North America Public Sector (NAPS) Customer Success Executive
District of Columbia, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$186K/yr - $297K/yr
8+ years expRed Hat is the world’s leading provider of enterprise open source software solutions, and they are seeking a Customer Success Executive responsible for customer success planning and technical engagements. This role involves working with NAPS customers to develop success plans, lead discussions with senior executives, and oversee implementation projects to ensure customers realize the value of their investment.
Enterprise SoftwareInsurTechLinuxOpen SourceOperating SystemsSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures
Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers’ business objectives by tasking technical execution teams
Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones
In collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications
Orchestrate Design and Discovery Sessions to build plans for implementing solutions – governing design in line with customer business goals
Be the Voice of the Customer. Share insights and best practices, and connect with Engineering and Product teams to remove blockers
Target and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologies
Assess the customer’s knowledge of Red Hat’s products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners
Qualification
Required
8+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective
Experience with technical project planning and execution management
Ability to independently deliver consultative type customer facing engagements
Practical knowledge of DevOps and agile concepts, application development and deployment tools
Experience with and/or understanding of NAPS Customer base
Preferred
Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct advantage
Active DoD Secret clearance required (Top Secret) preferred
Benefits
Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Company
Red Hat
Red Hat is a software company that offers enterprise open-source software solutions. It is a sub-organization of IBM.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-10-28Acquired
1999-08-20IPO
1999-03-09Corporate Round
Leadership Team
Chris Wright
Chief Technology Officer and Senior Vice President Global Engineering
Andrew Brown
Senior Vice President and Chief Revenue Officer
Recent News
2026-01-16
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2026-01-16
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