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Landmark Credit Union · 13 hours ago

Member Solutions Assistant

555 S Executive Dr, Brookfield, WI 53005, USA

Full-time

Onsite

New Grad, Entry Level

Landmark Credit Union is committed to putting people first and fostering a culture of inclusion and collaboration. The Member Solutions Assistant will assist the Member Solutions Department by performing various backend processes, managing data, and conducting research to support internal and external partners as well as members.

Financial Services

Responsibilities

Completes financial transactions in the collections and servicing systems, and validates system information requests and ensures appropriate coding

Prepares and sends repossession notices, cancels dealer refunds, files insurance claims, and assists with gap claims

Works warranty, credit life, disability, and gap refund queues daily. Follows up on refund status with the dealerships

Updates system and prepares sale of collateral letters

Reviews and processes right to cure default documents on loans and credit cards

Prepares documents to submit to attorneys for legal filings

Processes incoming mail, give instructions to other departments on checks received for default processes

Manages supply procurement and inventory control for the department

Scans documents and distributes to requesting internal or external partners

Performs other duties as assigned

Qualification

Data managementFinancial transactionsVerbal communicationWritten communicationIndependenceUnderstanding policiesProblem solvingOrganizational skillsLearning ability

Required

High school diploma or equivalent

Must be able to learn all account types, loss mitigation tools, and department specialty areas

Excellent verbal and written communication skills, problem solving skills, organizational skills, and the ability to work independently

Must have experience or ability to gain proficiency in all programs and systems used for this job

Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations