BD Nogales Norte · 3 weeks ago
Field Service Technician -Philadelphia and New York
Franklin Lakes, NJ
Full-time
Onsite
Mid Level
$24.90/hr - $38.70/hr
3+ years expBD is one of the largest global medical technology companies in the world, seeking a Field Service Engineer to provide on-site support for diagnostic instrumentation. The role involves installation, service, and maintaining customer relations while adhering to quality standards and managing travel logistics.
Consumer Goods
Responsibilities
Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards
Provide follow-up service by calling customers who have recently been provided service
Accurately maintain car stock inventory, test equipment, tools, and technical data
Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements
Maintain expense levels within the established guidelines for field service travel and sites visits
Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager
Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy
Interface effectively with other departments and managers to resolve customer problems and issues
Accountable for providing support to customers that meet BD standards of outstanding quality service at all times
Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts
As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment
60% travel with 1-2 overnight stays per week
Qualification
Required
A minimum of a High School diploma
A minimum of 3 years' experience fixing instruments or components
A valid Driver's License with a clean motor vehicle record
Prior Field Service Engineer experience
Individuals with previous experience fixing medical device instruments
Previous customer interfacing role
Proficiency with MS Office applications such as Word and Excel
Familiarity with recent Mac and PC operating systems
Preferred
Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field
Flow Cytometry experience is a plus
Technical military training
Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable
Benefits
Annual Bonus
Potential reimbursement of vehicle usage/mileage
Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Baxter Credit Union (BCU)
Daily Pay
College financial aid and application guidance
Paid time off (PTO), including all required State leaves
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Adoption assistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave
Company
BD Nogales Norte
Somos una empresa multinacional dedicada a la manufactura de dispositivos de uso médico a través de los cuales seguimos impulsando el mundo de la salud.
1001-5000 employees
H1B Sponsorship
BD Nogales Norte has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Late StageCompany data provided by crunchbase