AT&T · 4 hours ago
Call Center Technical Support Representative
Mesa, Arizona
Full-time
Onsite
Entry Level
$25.02/hr - $25.02/hr
1+ years expAT&T is a global leader in communications and technology, seeking a Call Center Technical Support Representative to redefine customer service. This role involves supporting business customers with a variety of requests including billing, troubleshooting, and providing technical support for AT&T products and services.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers
Simplify and explain customer bills, rate plans, and features of AT&T’s products and services
Troubleshoot and resolve customer-impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing
Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to resolve service faults and provide customer resolutions
Support wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
Assist customers with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications
Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports
Interface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues
Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations
Sell products and services, making personalized recommendations based on customer needs
Qualification
Required
At least one year of customer service experience
Flexibility to work any schedule during hours of operation is essential 7 am – 10 pm CT, Monday -Sunday (2 days off)
Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Details
Preferred
Call center experience preferred
Benefits
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
Paid Parental Leave
Medical/Dental/Vision coverage
401(k) plan
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
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Company data provided by crunchbase