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JCI · 4 months ago

Income Maintenance Supervisor III - Medicaid Program Manager

Smithfield, NC

Full-time

Onsite

Senior Level

5+ years exp

Johnston County is an Equal Opportunity Employer seeking a Medicaid Program Manager for its Department of Social Services. The Program Manager will provide supervision, training, support, and leadership to the Adult and Family & Children Medicaid Units while ensuring the delivery of income maintenance programs and services.

ElectronicsManufacturing

Responsibilities

Plans, directs, supervises, and participates in the delivery of income maintenance programs and services; reviews casework, holds conferences, and assists income maintenance staff in resolving difficult or unusual case situations; interprets and provides guidance on regulations and procedures; prepares and maintains records, files, reports, and confidentiality

Provide leadership and guidance supervisors and staff responsible for the programs

This position reports directly to the Medicaid Division Director

Evaluates performance of staff for adherence to Federal and State standards regarding quality of work

Provides recommendations for employment actions such as hiring, promotions, demotions, disciplinary actions, and dismissals

Responsible for developing policy and procedures for the programs, ensuring quality and timeliness standards are met, tracking training, reports, and certifications as well as acting on employee problems, selecting new employees, and conducting staff evaluations

Plan and organize workflow and ensure unit goals are met

Presents recommendations to management regarding program or divisional goals, objectives, procedures, or processes

Conducts team meetings and monthly conferences

Participates in long-range planning for the division

Prepares reports. Maintains records, files, and confidentiality

Stay abreast of audit findings and other compliance standards

Performs duties related to disaster situations and emergency shelter operations

Performs related tasks as required

Qualification

Income maintenance programsSupervisory experiencePolicy developmentNC FASTCommunication skillsProblem-solving skillsOrganizational skillsInterpersonal skills

Required

Four years of experience in income maintenance program including one year of supervisory experience in an income maintenance or service program; or an equivalent combination of training and experience

Bachelor's degree with five years of experience in social services plus three years supervisor experience in the area of eligibility determination; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities

Experience in the administration of Economic Service Programs and considerable knowledge of Federal and State laws and regulations of these programs is required

Must have problem-solving and interpersonal skills sufficient to interact with diverse groups of people

Excellent computer skills

Organizational skills

Written and verbal communication skills