UT Southwestern Medical Center · 1 week ago
Patient Financial Advisor II
Dallas, TX
Full-time
Onsite
Mid Level
3+ years expUT Southwestern Medical Center is a world-renowned medical and research center located in Dallas-Fort Worth, Texas, dedicated to providing excellent care and resources for its employees. The Patient Financial Advisor II will provide financial counseling and clearance to patients across multiple revenue locations, ensuring they understand their billing statements and assisting them with financial assistance programs.
Clinical TrialsHealth CareHospitalMedicalNon ProfitOncologyOutpatient Care
Responsibilities
Provide thorough explanations of billing statements
Ensure patients understand each charge and how it relates to the services rendered
Actively listen to and answer any questions patients may have about their bills
Address patient concerns regarding financial responsibilities for any upcoming services, making sure they are fully informed about what to expect
Guide patients step-by-step through various financial assistance programs available to them, including eligibility criteria, required documentation, and the application process
Offer personalized support to help patients access resources that can alleviate their financial burden
Efficiently process payments for upcoming services, as well as for any outstanding balances that patients may have
Ensure that payment options are clearly communicated, including methods for online payments, installment plans, and any other available payment solutions like UTSW financial assistance
Provides complex financial counseling for services that occur across two or more revenue locations
Provides training to Financial Wellness Advisor I's and other employees as needed related to financial counseling services
Responsible for confirming patient insurance eligibility and providing complex benefits review in support of multiple revenue locations for single visits and extended episodes of care. Reviews benefits to ensure that organization and patient understand the extent of coverage for services. Assists with prior authorization requests when appropriate to expedite access to services
Provides combined cost estimates for facility and professional services. Accurately utilizes cost estimate technology to create cost estimates for services and communicates estimated costs to patients and other affected parties
Accurately posts payments and creates payment plans for upcoming services and/or outstanding balances
Responsible for reviewing account details for patient education and/or correction:
Reviews balances and communicates to patient and other affected parties about outstanding balances
Assists patients in resolving account questions and concerns
Correctly identifies and advises patient on options to resolve bad debt balances
Advises patient about financial and special entitlement programs (such as charity programs, drug assistance programs, and other patient assistance options)
Responsible for coordinating and completing financial assistance application for charity care program
Responsible for understanding the revenue cycle, including all involved parties and appropriate escalation pathways
Knowledge of various regulatory agencies: JCAHO, Medicare/Medicaid Laws, State & Federal Laws, Hospital/Departmental Policies
Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records
Performs other duties as assigned
Qualification
Required
Education High School Diploma or Associate's Degree or Bachelor's Degree
Experience 5 years of financial counselor or equivalent experience with High School Diploma. or 3 years of financial counselor or equivalent experience with associate's degree. or 1 year of financial counselor or equivalent experience with bachelor's degree
Benefits
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Company
UT Southwestern Medical Center
UT Southwestern Medical Center offers clinical care, education, and scientific research.
10001+ employees
H1B Sponsorship
UT Southwestern Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (358)
2024 (238)
2023 (266)
2022 (274)
2021 (213)
2020 (179)
Funding
Current Stage
Late StageTotal Funding
$22MKey Investors
The Dallas FoundationPatient-Centered Outcomes Research Institute
2023-06-20Grant
2023-04-20Grant· $4M
2023-03-28Grant· $18M
Leadership Team
Chris Rubio
Interim Chief Executive Officer, Clements University Hospital
Dennis Pfeifer
AVP & CTO University Health System
Recent News
2026-01-16
Medical Xpress - latest medical and health news stories
2026-01-16
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