Customer Service Specialist jobs in United States
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Danfoss · 14 hours ago

Customer Service Specialist

positionBaltimore, MD
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$50K/yr - $60K/yr

Danfoss is a family-owned company that engineers solutions to increase machine productivity and reduce emissions. The Customer Service Specialist will manage complex customer project orders, ensuring timely delivery and coordination across multiple teams to enhance customer satisfaction.

Industrial EngineeringIndustrial ManufacturingProduct Design
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H1B Sponsor Likelynote

Responsibilities

Own and manage complex customer project orders from entry through delivery, ensuring accuracy, completeness, and on-time shipment
Serve as the primary customer contact for order status, changes, RMAs, credits, and issue resolution
Coordinate cross-functionally with Sales, Manufacturing, Logistics, Fulfillment, and Technical teams to meet project deadlines and customer expectations
Use ERP systems to track orders, expedite shipments, resolve discrepancies, and maintain data integrity
Proactively communicate with customers and internal stakeholders to prevent delays, resolve issues early, and support key performance metrics

Qualification

Customer service experienceERP systems (SAP preferred)Project coordinationCommunication skillsProblem-solving mindsetAttention to detail

Required

Experience in customer service, order management, or project coordination within a fast-paced business environment
Hands-on experience working with ERP systems (SAP strongly preferred; other large ERP systems acceptable)
Strong communication skills, with the ability to manage multiple stakeholders and priorities simultaneously
Ability to work independently while collaborating effectively across teams
A proactive, problem-solving mindset with strong attention to detail and ownership

Benefits

13th salary
Annual bonus
Paid vacation
Pension plans
Personal insurance
And more.

Company

Danfoss

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Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
dateFounded in 1933
location
Nordborg, Syddanmark, DNK
people-size10001+ employees
web-link
https://www.danfoss.com

H1B Sponsorship

Danfoss has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (23)
2023 (24)
2022 (19)
2021 (31)
2020 (22)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Advanced Propulsion Centre UK
2018-08-14Grant

Leadership Team

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Ricardo Schneider
CEO & President Danfoss Turbocor
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Bryan Menezes
Global Business Development & Strategic Partnerships - Danfoss Power Electronics and Drives
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Recent News

EIN Presswire
Miniature Piston Pump Market Set to Reach $1.7 Billion by 2029
2025-11-19
globallegalchronicle.com
Danfoss Acquires 100% of Hydro Holding from Renaissance Partners and Shareholders
2025-11-19
AirJoule Technologies Corporation
AirJoule Selected as Winner of Net Zero Innovation Hub Competition and Invited to Collaborate with Google, Microsoft, and other Industry Leaders on Water-Sustainable Data Centers
2025-09-25
Company data provided by crunchbase