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South Western Communications · 8 hours ago

Lead Service Technician

Kansas City, KS

Full-time

Onsite

Senior Level

5+ years exp

South Western Communications is a trusted source for communication, physical security, and life safety solutions. The Lead Service Technician is responsible for servicing a variety of commercial systems, providing excellent customer service, and troubleshooting various systems including Nurse Call, Paging, and access control systems.

CRMCyber SecurityInformation TechnologySecurity

Responsibilities

Performs all duties with honesty, integrity, and the pursuit of excellence

Provides timely and efficient support to clients and their representatives

Provides on-site support and troubleshooting on a variety of Nurse call, Paging Systems, access control, CCTV, and burglar systems and Fire Alarm System

Performs on-site repairs when possible

Advises customers on upgrade needs and options when necessary

Provides training for clients and end users when necessary

Assists installation division with programming and installation when necessary

Performs upgrades and alarm takeovers as needed

Communicates effectively with Service Manager and support staff by submitting all necessary documentation on service tickets

Maintains an accurate inventory of service parts on company provided vehicle

Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances. Agrees to be a lifetime learner

Takes part in on-call rotation for emergency after-hours service

From time to time may be called upon to assist in other divisions

Attends scheduled company meetings

Attends training classes held either onsite or offsite as required

Occasionally travels to job sites over 2 hours away that require overnight stays

Qualification

Access Control SystemsCCTV AnalogCCTV IPFire Alarm SystemsNurse Call SystemsPaging SystemsTroubleshooting SkillsGeneral NetworkingElectrical CodesHandPower ToolsReading DrawingsLifetime LearnerCommunication Skills

Required

Must have valid driver's license and clean driving record

Must submit to and pass pre-employment drug screen and random drug screens

Must have extensive experience in the installation, programming and troubleshooting of an electronic systems

Common basic knowledge of Fire Alarm System

Must have clear and effective oral and written communication skills

Must have advanced knowledge of how to read and interpret architectural, electrical, and mechanical drawings

Must be able to pull and suspend wire according to code

Must have a clear understanding of electrical, security, and safety codes

Must be able to safely use hand and power tools

Must be able to effectively communicate with supervisors to address problems that may arise in the field

Preferred

Experience with several of the following brands: Bi-amp, DSC/Tyco, Rauland or other Nurse Call Systems, Interlogic, Honeywell, EST/Edwards, Exacq, S2, Speco, Avigilon, Acti, Ubiquity, Brivo, Hanwha, Axis, Bosch, AV/Costar, HID, AMAG-Symmetry, Entraguard/Kerri, Securitron, Altronix, AiPhone, AWID, DETEX, RCI, HES, Locknetics, Dortronics, Potter, Schlage, Von Durprin

5+ years of experience with access control, CCTV, and burglar alarms Overhead Paging or a nurse call system

Fire Alarm system basics

General Networking and PC Skills

Multiple manufacturer certifications