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Paychex · 1 day ago

Supervisor, Customer Service - SurePayroll

St. Petersburg, FL

Contract

Onsite

Entry, Mid Level

$54K/yr - $85K/yr

2+ years exp

Paychex is a leader in simplifying HR, payroll, and benefits for American businesses. The Supervisor of Customer Service for SurePayroll will oversee and direct customer service representatives, providing leadership and technical advice to ensure high-quality payroll services for clients while managing performance and development of the team.

AccountingBookkeeping and PayrollFinancial ServicesHuman ResourcesSoftware

Responsibilities

Supervises, coaches and develops staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service

Provides expertise to resolve client concerns and policy or procedural issues. Collaborates with appropriate personnel to identify and resolve system problems

Establishes and maintains a positive, professional relationship with clients. Contacts tax agencies as needed. Fosters a cohesive relationship between service team and other departments to maintain a unified approach to management

Makes hiring recommendations and evaluates performance; recommends merit increases, promotion or termination, and disciplinary action to maximize organization performance. May act independently of Manager

Supervises knowledge level and skillset of personnel; recommends, implements, and monitors on-the-job training and education to further professional advancement of assigned personnel

Maintains knowledge of changes in payroll laws, policies and procedures to further personal professional development. Reviews and recommends changes to maintain the integrity of the payroll system

Partners with recruiting related to interviewing, and hiring to ensure that the best possible talent is hired

Works with client’s to resolve issues and review payroll service as needed to insure the company maintains the highest levels of client retention. Assists Manager to meet revenue and retention goals

Plans, coordinates, and organizes quarter- and year-end processes to provide accurate and timely tax documents to clients