Hard Rock Hotel & Casino Bristol · 1 month ago
HOST/HOSTESS - HARD ROCK CAFE
Bristol, VA
Full-time
Onsite
Entry Level
2+ years expHard Rock Hotel & Casino Bristol is a renowned entertainment venue, and they are seeking a Host/Hostess to enhance guest experiences. The role involves welcoming guests, escorting them to their tables, and ensuring a clean and inviting dining atmosphere while maintaining excellent guest relations.
Hospitality
Responsibilities
Creates an atmosphere that induces guests to make Hard Rock Casino Hotel & Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service
Welcome every guest in order to improve guest satisfaction and to promote positive gust relations
Escort guests to their tables/booths in a courteous and friendly manner
Inspect dining area and set the table/booth when necessary
Practice and observe the safety rules and regulations in all dining areas
Responsible for all comps and reservation sheets
Run all the required reports for the server, the micro’s cashier report and the batch report from the credit card machine
Present check and collect settlement for all necessary items
Serve efficiently between 25-35 guests per half-hour
Complete all opening and closing side duties
Stock areas with all necessary items, during the shift at well as the end of the shift
Maintain cleanliness of all dining areas
Ring all financial transactions accurately
Follow all policies and procedures regarding alcohol
Responsible for abiding to all cash handling policies and procedures
Pick up and return bank and revenue to and from cage or cash room
Accurately verify all banks received and returned from cage or cash room
Take reservations when necessary
Be knowledgeable of events
Other departmental related duties and assignments as directed by management
Qualification
Required
Must have strong mathematical skills
Ability to read and write English required
Two years' guest service experience in a family or formal dining environment
Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations
Drivers of company vehicles must have a valid driver's license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock
Must successfully pass background check
Must successfully pass drug screening
Must have a friendly and outgoing personality
Ability to work independently and willingness to learn
Must be able to work at a rapid pace, while maintaining attention to detail
Able to handle stress arising from management of operations and volume of work
Must be eighteen (18) years of age or older
Must possess strong communication and listening skills
Ability to work flexible schedules, including nights, weekends and holidays as required
Ability to be punctual and meet deadlines
Ability to function independently in a multi-task environment, as well as a part of a team
Ability to stand for extended periods of time
Ability to walk distances
Ability to tolerate exposure to heat, cold, and loud/noisy environment
Preferred
High School diploma or G.E.D. equivalency preferred
Casino Food & Beverage experience preferred
Company
Hard Rock Hotel & Casino Bristol
The all new Hard Rock Hotel & Casino Bristol features the latest in live music and entertainment, hospitality, world-class gaming and exceptional cuisine.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase