Nuvision Federal Credit Union · 11 hours ago
Collections - Collector 1 - Full Time - Remote (AK,AZ,FL,NV,TX,WA,WY)
United States
Full-time
Remote
Entry Level
$23.29/hr - $34.91/hr
1+ years expNuvision Federal Credit Union is committed to providing tailored solutions to its members and ensuring a positive service experience. The Collections - Collector 1 role is responsible for the timely collection of delinquent loans while adhering to established policies and procedures, and contributing to reducing credit union losses through effective account management.
Banking
No H1B
Responsibilities
Reviews and works assigned delinquent accounts. Contacts delinquent accounts by phone and mail
Advises and counsels members of necessary actions and strategies for debt repayment following credit union policy, procedures and applicable state and federal laws including FDCPA
Ensures documentation of all work done is accurate and complete
Recommends, vehicles for repossession
Conducts skip tracing for locating members as necessary
Makes recommendations for extensions or deferments
Stays current on collection process knowledge, legal/regulatory requirements and trends
Supports and participates in continuous improvement activities
Represents the Credit Union in a positive and professional manner
Maintains member and other sensitive information with confidentiality
Works with each member for a positive resolution for the member and NuVision Federal Credit Union
Treats team members and members with respect
Other related duties as assigned
Qualification
Required
Must possess 1 year of hands-on collection experience, dealing with real estate, secured and unsecured loans and repossessions
Must have a strong background in the Fair Debt Collection Practice Act
Working knowledge of general collection practices
Must have computer proficiency and working knowledge of Microsoft Office and products including Word, Excel and Outlook
Good time management skills and ability to multi-task and prioritize work
Strong attention to detail
Good written and verbal communication skills
Ability to work in a fast-paced goal-oriented environment
Good organizational, follow-through, negotiation, and problem-solving skills
Commitment to excellent customer service
High School Diploma or GED required
Benefits
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement
Company
Nuvision Federal Credit Union
Our Nuvision team is honored to serve our 150,000 plus members and provide exceptional service, best-in-class products, and great member experiences.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Roger Ballard
Chief Executive Officer
Barbara A. Barry
Chief Experience Officer
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