RVNAhealth ยท 17 hours ago
Client Service Coordinator
Ridgefield, CT
Full-time
Onsite
New Grad, Entry Level
$25/hr - $30/hrRVNAhealth is a private, non-profit organization dedicated to providing compassionate care and wellness services to the community. The Client Service Coordinator will be responsible for managing client needs, developing care plans, and ensuring adequate staffing by matching clients with appropriate caregivers. This role requires excellent customer service skills and teamwork to address client and caregiver concerns effectively.
Elder CareHealth CareNon ProfitWellness
Responsibilities
Process all referrals received from Intake, direct email or phone in a timely manner
Prioritize tasks to meet the needs of clients
Determine/Verify clients' service needs
Match clients with appropriate caregivers who can fully meet the needs required
Schedule caregiver staff based on client needs and schedule
Ensure all cases are staffed appropriately
Ensuring staff arrives on time and arrange coverage for late and called out/no show caregivers
Foster relationships with clients and family members
Address schedule changes with caregivers and/or clients
Provide exceptional customer service to both clients and caregiver staff by responding to issues and/or requests in a timely, professional manner
Communicate with caregiver staff and clients in a timely manner with respect to schedule changes
Obtain, document, and maintain all pertinent information with respect to clients and caregivers in EMR system and/or appropriate referral logs/reports
Enter schedules and update eRSP scheduling software
Communicate client concerns and caregiver issues to HHA Supervisor or Client Service Manager without delay
Assist in coordinating referrals to RVNAhealth and/or other community agencies for clients when appropriate
Ensure caregiver payroll information is received and processed by the established deadline
Process long term care insurance documents weekly for assigned clients
Must be available to be on-call for evenings and weekends on a rotating schedule
Qualification
Required
College degree or related experience
Computer literate with all Microsoft programs and ability to learn new software programs
Ability to multi-task
Able to work in a fast-paced environment and manage disruptions
Exceptional problem-solving skills
Exceptional customer service skills
Ability to use discretion, prioritize and make decisions independently and in concert with Branch Manager and/or Director
Ability to resolve client and caregiver issues in a timely and professional manner
Exceptional customer service skills and ability to build and foster relationships
Benefits
Medical, dental and vision insurance
A 403(b) plan with matching contributions
Life and disability insurance plans
Paid time off
Personal Wellness Days
A supportive and employee-centric culture
Comprehensive orientation
Wellness programs
Company
RVNAhealth
RVNAhealth is a non-profit firm that offers home and community health care services.
Founded in 1914
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Theresa Santoro
President and CEO
Keri Linardi
Chief Clinical Officer
Recent News
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