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Civitech · 6 hours ago

Business Intelligence Manager

United States

Full-time

Remote

Mid, Senior Level

$95K/yr - $117K/yr

4+ years exp

Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building tools to increase civic participation. The Business Intelligence Manager is responsible for owning internal reporting, analytics, and performance insights, ensuring leadership has accurate data to support decision-making and operational planning.

CivicTechService IndustrySoftware

No H1B

Responsibilities

Own Internal Reporting & Metrics

Serve as the single owner for Civitech’s internal reporting and business intelligence function

Define, document, and maintain core company metrics across revenue, operations, product usage, client success, and people operations

Ensure data accuracy, consistency, and trust across all executive and functional reporting

Build & Maintain Reporting Infrastructure

Design and maintain dashboards, reports, and data models used by leadership and functional teams

Partner with Operations, Finance, Product, and Client Success to align reporting with business goals

Improve and automate reporting workflows to reduce manual effort and increase reliability

Support Executive & Strategic Decision-Making

Produce regular executive-level reporting for the COO, CEO, and leadership team

Support planning cycles, forecasting, board materials, and operational reviews with clear data insights

Translate complex data into clear narratives and recommendations for non-technical audiences

Enable Functional Teams

Work with department leaders to understand their reporting needs and build tools that support accountability and performance

Help teams move from ad-hoc reporting toward standardized, self-service analytics where appropriate

Provide guidance on metric definitions, data interpretation, and analytical best practices

Data Governance & Quality

Establish and enforce standards for data definitions, documentation, and reporting hygiene

Identify gaps, inconsistencies, or risks in existing data pipelines and partner with technical teams to resolve them

Qualification

Business IntelligenceSQLData AnalysisGoogle BigQueryDashboard DevelopmentSaaS MetricsData GovernanceCross-functional CollaborationAttention to DetailCommunication Skills

Required

4+ years of experience in business intelligence, analytics, data operations, or a closely related role

Advanced SQL proficiency with hands-on experience in Google BigQuery, including writing complex queries, optimizing performance, and validating data accuracy

Experience working across multiple business systems and data sources, including HubSpot (CRM), Gainsight (customer success), and project or work management tools such as Asana

Familiarity with SaaS metrics (ARR, churn, pipeline, usage analytics, etc.)

Demonstrated experience building and maintaining dashboards, reports, and data models using BI tools (e.g., Looker, Tableau or similar)

Strong ability to translate business and operational questions into clearly defined metrics, repeatable reporting, and actionable insights

Comfort partnering cross-functionally with Finance, Product, Sales, Marketing, and Client Success, and communicating findings to both technical and non-technical stakeholders

High attention to detail, strong data hygiene practices, and a clear sense of ownership over the accuracy, consistency, and reliability of internal reporting