First Help Financial · 14 hours ago
Asset Support Associate
United States
Full-time
Remote
Entry Level
$19.27/hr - $19.27/hr
1+ years expFirst Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. seeking a new partner for their Loss Mitigation department to support their remarkable growth. The role involves utilizing skip tracing techniques and GPS asset tracking to locate and repossess vehicles while ensuring effective communication and collaboration with internal teams and external vendors.
AutomotiveFinancial ServicesInsurance
Responsibilities
Utilize a variety of skip tracing techniques and GPS asset tracking to locate and repossess vehicles
Work closely with agents during the repossession process to ensure that all steps are taken to secure the vehicle
Keep detailed repossession notes on all accounts within our loan management systems and RDN
Analyze loan information to discern pertinent and useful information to locate assets
Utilize investigative and repossession software to gather accurate information
Upload and document all relevant forms associated with the account and recovery
Focus and contribute to the Asset Management Department goals, KPIs, and performance metrics set by the Asset Manager
Work closely with internal departments and external vendors to ensure a successful recovery, including making follow-up calls to agencies for status updates
Ensure the smooth and effective day-to-day operations of the Asset Recovery Department
Ability to communicate effectively to promote efficient, correct workflows and establish positive working relationships across the business
Collaborate with team members to develop recovery strategies and share insights on accounts
Provide timely and accurate updates to both internal teams and repossession agents
Stay updated on industry regulations and best practices related to automobile repossession
Qualification
Required
High School Diploma from an accredited institution or GED equivalent required
1+ year of experience in a repossession-focused role or auto finance industry, with familiarity in best practices and relevant regulations
Self-motivated and able to work effectively, efficiently, and multi-task in a fast-paced environment with minimal supervision
Demonstrate professionalism at all times and must possess effective communication skills
Results-driven, with a strategic and analytical mindset for problem-solving
Proficiency in Microsoft Office Suite (Excel, Teams, Outlook) and skip tracing platforms such as TLO, LexisNexis, or equivalent investigative tools
Preferred
Late-stage collections, post-charge off or recovery experience is preferred
Prior experience in automobile recovery or financing industry preferred
Benefits
Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
Paid vacation
401(k) match
Tuition reimbursement
Social activities
Monthly lunches
A robust employee recognition and talent development program
Company
First Help Financial
First Help Financial is an innovative auto finance company that provides customer-focused automobile lending services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$60M2021-11-17Debt Financing· $60M
Leadership Team
Pushan Sen Gupta
CEO
Ravi Kothuri
CTO
Recent News
2025-03-14
2025-03-04
Asset Securitization Report
2024-01-28
Company data provided by crunchbase