Rise Broadband · 18 hours ago
Technician, Network Operations Center
Irving, TX
Full-time
Onsite
New Grad, Entry Level
$23/hr - $29/hrRise Broadband is a company focused on providing operational monitoring and support for network systems. The Network Operations Center Technician monitors network elements, troubleshoots issues, and coordinates communication between various teams to ensure network stability and customer satisfaction.
Digital MediaMobileTelecommunications
Responsibilities
Monitor, support and trouble-shoot network issues throughout the Company’s field divisions
Answer inbound calls and resolve incidents for field service technicians and provide proactive network outage notification to the Network Field Infrastructure team; manage closure and document resolution; perform required maintenance to contain, eradicate and recover from network outages and infrastructure security incidents
Perform triage and escalation of network events; utilize advanced diagnostic tools to isolate and remediate incidents. Diagnose issues with routers, switches and wireless uplinks; document and escalate issues
Provide proactive network outage notification and coordinate restoration with Field Infrastructure and Engineering teams
Access network equipment remotely to identify and resolve issues
Create and maintain accurate incident and change tickets; document resolution steps and lessons learned
Maintain the Company’s network environment; utilize all provided utilities, tools and applications; ensure a high level of service availability
Respond to network alarms and execute the proper classification, prioritization, and escalation workflows. Provide critical service outage notification and escalate issues for timely resolution; notify appropriate Company personnel as appropriate
Collaborate with DevOps and NetOps teams to identify automation opportunities in monitoring, ticketing, and workflow orchestration
Maintain and comply with standard Company technical and administrative procedures
Monitor network status and provide support for issues related to the network infrastructure, hardware and applications
Develop and maintain excellent customer relationships
Act as a command center for the Network and Field groups during network crises
Work with service providers to resolve circuit problems
Manage the on-call and escalation directory
Communicate and liaise with all other Company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, tower volume and repeated customer complaints
Shift work is required inclusive of weekends, holiday and/or evening work and some travel may be required
Other duties as assigned
Qualification
Required
Previous experience in a Network Operations Center preferred
Strong familiarity with PC, networking and electronics systems
Basic understanding of networking concepts including Internet Protocol (IP) addressing/subnetting, Virtual Local Area Network (VLAN), Layer 2 switching, Layer 3 routing and Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS). Knowledge of IP networking, VLANs, routing/switching, and RF/Wireless infrastructure
Ability to interpret logs, metrics, and telemetry data for proactive issue detection
Basic experience with Network Management System (NMS) and monitoring applications
Strong network problem isolation, resolution, analytical and diagnostic skills
Basic understanding of electrical theory, electrical operation and broadcast radio frequency (RF)
Ability to work independently and accommodate various shifts in a 24x7x365 environment
Must be comfortable working in a high stress, fast paced environment with shifting priorities
Excellent communications skills (verbal and written)
Exceptional attention to detail
Self-starter who can find and resolve issues as they are identified
Proficient with Microsoft Office Suite and other job-related software; basic understanding of Microsoft Visio
Contribute to internal knowledge-sharing and peer mentorship to improve team capability and efficiency
Company
Rise Broadband
Rise Broadband provides fixed wireless broadband internet and digital voice telephone services to residential and business customers.
Founded in 2005
501-1000 employees
H1B Sponsorship
Rise Broadband has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$281.63MKey Investors
Hercules Capital
2023-02-02Acquired
2018-05-01Debt Financing· $205M
2010-11-09Series Unknown· $36.3M
Leadership Team
Jeff Kohler
Co-Founder, Chief Development Officer
Recent News
2025-04-10
DeWitt County Today
2024-05-05
Company data provided by crunchbase