Auto Glass Now · 18 hours ago
Insurance Central Review Analyst
United States
Full-time
Remote
Entry, Mid Level
$48K/yr - $87K/yr
2+ years expDriven Brands is North America's largest automotive services company, seeking an Insurance Central Review Analyst to provide timely support to customer inquiries. The role involves reviewing auto insurance estimates for accuracy and ensuring compliance with program mandates to improve store profitability and appraiser development.
E-Commerce
Responsibilities
Review auto insurance estimates for accuracy of part identification, repair vs. replace decisions, labor charges, photo quality, and documentation of files
Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc
Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development/retention
Improve store profitability and ARO
Balance multiple priorities, demonstrate proficient technical skills for handling client responsibilities, and deliver a high-quality work product
Demonstrate an understanding of professional and industry standards and practices
Think independently and solve problems in a results-driven, team-oriented environment
Demonstrate excellent verbal and written communications skills
Qualification
Required
Review auto insurance estimates for accuracy of part identification, repair vs. replace decisions, labor charges, photo quality, and documentation of files
Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc
Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development/retention
Improve store profitability and ARO
Balance multiple priorities, demonstrate proficient technical skills for handling client responsibilities, and deliver a high-quality work product
Demonstrate an understanding of professional and industry standards and practices
Think independently and solve problems in a results-driven, team-oriented environment
Demonstrate excellent verbal and written communications skills
Minimum of 2 years' automotive appraisal experience preferred and/or experience as technician, painter, or manager in an auto body shop
1-2 years' experience as an insurance re-inspector or desk reviewer preferred
Experience with the CCC One/ADXE/Mitchell estimating platform
Ability to self-manage workload
Experience working in Microsoft Excel
Strong customer service as well as relationship & conflict management skills
Benefits
Health and wellness benefits including paid time off and holiday pay
Get early access to 50% of your earned wages at any time through our myFlexPay program.
Company
Auto Glass Now
Auto Glass Now is a leading nationwide expert of auto glass repair and replacement.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andrea McInnis
ACCOUNT EXECUTIVE
Justin May
Insurance Partnership Manager
Recent News
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