Ancestry · 17 hours ago
Content Prep Technician
Lehi, UT
Full-time
Hybrid
New Grad, Entry Level
$20.64/hr - $25.79/hrAncestry is a human-centered company focused on connecting people with their family histories. The Digital Content Operations Technician role involves managing the receipt, processing, tracking, and delivery of physical and digital content, ensuring accuracy and quality standards in a fast-paced production environment.
E-CommerceFamilyInternetSubscription Service
Responsibilities
Receive, inventory, and track incoming physical and digital content, and equipment with accuracy, consistency, and independence
Manage and maintain Workfront tickets, including reprocess requests and resolution of internal errors
Prepare files and materials for imaging production by staging, organizing, and importing content into Ancestry’s proprietary workflow systems (e.g., mapping, web crawls, SFTP)
Support production performance by monitoring pipelines, troubleshooting system or file issues, and ensuring quality standards are met through tracking
Coordinate with project managers to process DIM/RSM drives, tracking imports, locations, and error resolution through completion
Handle shipping, receiving, and mailing requests, ensuring proper labeling, documentation, and tracking for internal and external partners
Prepare and verify digital delivery packages, including documentation, drive transfers, and shipping to archival partners
Assist with special projects and tasks requiring cross-departmental coordination, documentation updates, or process improvement initiatives
Communicate regularly with leadership and cross-functional teams to ensure smooth handoffs and project alignment
Perform other responsibilities as the Content Production Services Manager sees fit
Qualification
Required
Detail-oriented and organized, with strong written and verbal communication skills
Self-motivated and dependable, able to manage multiple projects and priorities simultaneously
Comfortable working both independently and collaboratively within a team environment
Proficient in Microsoft Excel Intermediate
Strong MySQL or database familiarity
Strong technical aptitude with the ability to troubleshoot and resolve issues efficiently
Willingness to perform some physical labor, including lifting up to 50 lbs
Preferred
Experience in archives, libraries, or digital content management preferred
Experience with digitization, archival workflows, or family history research
Prior experience in content production or digital asset management
Benefits
Comprehensive benefits including health, dental and vision
Company
Ancestry
Ancestry is a web-based platform that helps its users to create their own family tree and help them preserve and share their family history.
Founded in 1983
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$33.2MKey Investors
Banneker Partners
2020-08-05Acquired
2016-04-01Post Ipo Equity
2012-10-01Post Ipo Equity
Leadership Team
Sriram Thiagarajan
EVP, Chief Technology Officer & Chief Information Officer
Attica Alexis Jaques
Chief Marketing Officer, U.S.
Recent News
2025-10-27
Company data provided by crunchbase