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JLL · 8 hours ago

Experience Services Concierge

Waukesha, WI

Full-time

Onsite

Entry Level

$23.50/hr - $25.50/hr

1+ years exp

JLL is a leading global provider of real estate and investment management services. The Experience Services Concierge is responsible for delivering exceptional experiences through proactive communication and high-touch service, primarily for GE Healthcare employees.

CommercialReal Estate

No H1B

Responsibilities

Serve as the primary point of contact for all GE Healthcare employee inquiries, issues, troubleshooting, and feedback related to workplace services

Execute Concierge services in accordance with SLAs, standard processes, and GE Healthcare Workplace Without Limits brand standards

Receive and respond to all requests within one day, including personal follow-up to ensure GE Healthcare satisfaction

Maintain visible engagement in the workplace, spending minimum three hours daily welcoming employees at reception/entrances and walking floors

Verify visitors access and support the visitor’s host by escorting them into the facility in a safe and proper manner

Adhere to Lobby Area Standards and maintain professional reception environment

Maintain Concierge site communication channels and respond to requests in timely manner

Ensures accuracy, consistency, and professionalism in all guest-facing materials including signage, digital screens, and pre-arrival communication

Support the communication lead with weekly and monthly concierge communications, including assisting with content research, sourcing and distribution for site newsletters, alerts, and service updates

Communicate campus updates to workplace stakeholders

Collaborate with the communication lead to maintain accurate welcome FAQs, site maps, and general site signage, ensuring a frictionless experience for employees and guests

Manage a site engagement calendar promoting a culture of inclusivity

Manage conference room bookings and resolve scheduling conflicts

Pre-meeting preparation and meeting room set-up coordination

Support the meeting hosts as needed by coordinating catering orders and delivery

Offer first-level support for AV and technology needs, both on-site and virtually

Assist with GE Healthcare campus events to ensure flawless delivery and community engagement

Ensure workspaces (offices, desks, conference rooms, mailroom, pantries) are properly stocked and maintained

Conduct routine site assessments (Gemba Walks) as a proactive approach to workplace management

Maintain the security processes and protocols for the GE Healthcare occupied spaces

JLL concierge will support the site emergency response procedures. However, JLL concierge shall not act as a first responder during emergencies

Work with key account stakeholders to organize and operationalize engagement events

Facilitate Workplace Experience Programs including Journey Mapping

Engage in continuous improvement and innovation initiatives

Identify potential risks and escalate appropriately

Build connections and network throughout the hospitality industry to elevate guest experiences

Qualification

Customer service experienceMicrosoft Office suiteMultitasking abilitiesCommunication skillsHospitality focusFluency in EnglishPositive attitudeInterpersonal communication