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Strive Health · 4 hours ago

Director, Customer Success

Denver, CO

Full-time

Hybrid

Director/Executive

$130K/yr - $163K/yr

8+ years exp

Strive Health is dedicated to transforming the kidney care system through early identification and comprehensive coordinated care. The Director of Customer Success will manage client relationships, drive transformational results, and ensure effective communication and partnership with clients to enhance their experience and satisfaction.

Health CareInformation TechnologyMedicalmHealth

No H1B

Responsibilities

Own account relationships, acting as the main point of contact for clients and optimizing client interactions

Develop and execute a relationship management strategy that embeds Strive deeply within our partners’ executive teams and regional operators (P&L owners)

Lead development of annual account plans that reflect client feedback, operational priorities and strategic objectives

Convene across Operations, Finance, Analytics and other key teams to ensure execution on the Account Plan, escalating resource needs to leadership as needed

Ensure close partnership and alignment with Operational leaders on successfully implementing and executing the account plan

Escalate Operational concerns about contractual terms and determine paths to resolution, including but not limited to renegotiation

Based on client feedback, identify opportunities for product development, organizational improvement and support development, rationalization, and execution of initiatives

Establish a regular cadence for internal executive and other departmental client updates along with appropriate risk identification and issue resolution tactics

Develop a communication plan—extending beyond JOCs / QBRs –to communicate partnership value & Strive thought leadership

Proactively solicit client feedback outside of our customer surveys to ensure satisfaction and renewal / expansion

Develop a strategy for and lead same store growth efforts to support Strive’s annual financial objectives; expansion should evaluate geographic, line of business and new product (e.g. CHF) opportunities

Lead renewals and renegotiations, incorporating learnings from Strive experience to optimize operational and financial terms

Qualification

Healthcare client managementValue-based care contractingAnalytical skillsInterpersonal skillsBachelor's degreeConsulting experienceAdvanced Excel skillsAdvanced PowerPoint skillsAdvanced Word skillsLeadership capability

Required

8+ years' experience in healthcare client management

5+ years' experience with value-based care contracting and government program experience

Bachelor's degree

Ability to travel and be onsite to meet business needs

Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency

Preferred

Ability to build and optimize internal and external networks and relationships

Top-tier interpersonal skills with the ability to project professional competence, leadership capability, and personal maturity

Mission-driven and motivated to join an organization that is transforming kidney care

Ability to manage multiple stakeholder priorities and organize around a common goal

Demonstrated aptitude for analytical and conceptual problem solving superior quantitative analysis skills

Prior experience as a consultant

Advanced graduate degree strongly preferred (e.g., MBA, MS)

Advanced skills in Excel, PowerPoint, and Word

Benefits

Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.

Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.

Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.

Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.

Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.