Community Coffee · 12 hours ago
Field Service Technician
Shreveport, LA
Full-time
Onsite
Mid Level
3+ years expCommunity Coffee is America’s #1 family-owned and operated retail coffee brand, dedicated to creating a dynamic and fast-paced work environment. As a Field Service Technician, you will be responsible for the installation, maintenance, repair, and removal of brewing and serving equipment at customer locations, ensuring reliable equipment performance and customer satisfaction.
CommunitiesFood and Beverage
Responsibilities
Prioritize and schedule service calls, equipment installations, removals, and preventive maintenance with guidance from the Warehouse Manager or Field Service Supervisor
Drive a company vehicle to customer locations to perform on-site service tasks in a timely and professional manner
Install and remove brewing and serving equipment, utilizing plumbing and basic electrical skills as needed
Diagnose issues by observing equipment performance and using appropriate troubleshooting techniques
Repair or replace defective parts, make mechanical adjustments, and test equipment functionality after service
Perform preventive maintenance to ensure equipment longevity and minimize customer disruption
Manage parts inventory, including initiating purchase orders for machines and replacement parts as required
Properly open and close work orders using a handheld device, record parts usage, and ensure accurate documentation of installations, removals, and repairs
Maintain vehicle cleanliness and perform regular inspections and scheduled maintenance
Safely handle, label, and store defective or warranty-eligible parts in compliance with company procedures
Collaborate with sales representatives and customers to confirm equipment placement and service needs
Support bench repair work or in-shop equipment servicing when needed
Report any property damage caused by company equipment and assist in documenting incidents in the absence of a supervisor
May be asked to perform additional duties, as necessary
Qualification
Required
High school diploma or equivalent required
3 years of experience in HVAC, electrical, appliance repair, or similar mechanical field
Familiarity with mechanical and electrical troubleshooting required
Valid driver's license with an acceptable driving record; CDL may be required depending on location
Must be at least 21 years of age
Must successfully complete a pre-employment physical
Preferred
Proficiency with handheld computer devices preferred
Knowledge of Microsoft Office (Word, Outlook); experience with SAP S/4HANA is a plus
Benefits
Health
Dental
Vision
Life insurance
401(k)
Short- and long-term disability
Paid time off
Employee assistance program
Company
Community Coffee
Community Coffee Company, L.L.C. roasts and distributes coffees and teas.
1001-5000 employees
H1B Sponsorship
Community Coffee has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Thomas Corley
President/CEO
Recent News
2025-01-16
2024-12-03
Company data provided by crunchbase