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Kirkland & Ellis · 6 hours ago

Technology Support Analyst I

New York, NY

Full-time

Onsite

Mid Level

$71K/yr - $78K/yr

3+ years exp

Kirkland & Ellis is a leading law firm known for its commitment to legal excellence and teamwork. The Technology Support Analyst I will provide day-to-day support for PC hardware, software, and related systems, ensuring efficient and secure operations for the firm's teams.

Financial ServicesLaw EnforcementLegal

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide hardware and software support: Troubleshoot and resolve PC, Mac, iOS, and peripheral device issues, including video/audio conference systems

Manage systems and applications: Support Microsoft Windows 11, Microsoft 365 Suite, Citrix, VPN, and other core firm technologies

Deliver exceptional customer service: Respond to user requests, incidents, and queries with professionalism, ensuring clear communication and timely resolution

Collaborate with technical teams: Work with colleagues to identify and escalate issues as needed, providing guidance and troubleshooting support

Document and maintain processes: Record solutions, adhere to ticketing systems (ServiceNow), and follow established procedures for quality control and rollouts

Support firm-wide technology initiatives: Participate in scheduled maintenance, technology rollouts, and occasional overtime to ensure smooth operations

Assist with networking and VOIP systems: Provide basic support for wireless networks, voice systems, and mobile device management (Intune)

Qualification

Windows 11Microsoft 365 SuiteCitrixVPNA+ certificationMacOSCustomer serviceProcess orientationCollaboration

Required

Bachelor's degree in Computer Science or related field, or equivalent experience

3–4 years in a professional services environment

Proficiency with Windows 11, Microsoft 365 Suite, Citrix, VPN, mobile devices, and standard troubleshooting techniques

Strong verbal and written communication with the ability to provide excellent customer service

Ability to follow procedures, manage multiple priorities, and remain flexible in dynamic situations

Willingness to assist team members on complex issues and contribute to a positive, solution-focused environment

Preferred

Law firm experience preferred

Knowledge of MacOS, VOIP, audio-visual systems, and networking is a plus

A+ and/or Microsoft certifications are desirable

Benefits

Comprehensive healthcare

Paid time off

Retirement

Personal support

Tailored learning and development opportunities

Company

Kirkland & Ellis

Glassdoor4.3

Kirkland & Ellis is a law firm that offers a wide range of legal assistance in labor, government, and intellectual property litigation.

Founded in 1909

Chicago, Illinois, USA

5001-10000 employees

https://www.kirkland.com/

H1B Sponsorship

Kirkland & Ellis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (44)

2024 (55)

2023 (27)

2022 (54)

2021 (45)

2020 (26)