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ClickUp · 6 hours ago

Senior Manager, Business Systems - GTM & AI Automation

United States

Full-time

Remote

Senior Level

$190K/yr - $241K/yr

5+ years exp

ClickUp is a company that is redefining the future of work through innovative AI solutions. The Senior Manager, Business Systems will lead a team of analysts to enhance GTM processes using AI-driven systems, ensuring effective collaboration across various departments and driving measurable improvements in efficiency and productivity.

AppsCollaborationProductivity ToolsSaaSSoftwareTask Management

No H1B

Responsibilities

Lead, coach, and grow a team of BSAs supporting GTM processes, setting clear expectations for speed, quality, and ownership while providing hands-on mentorship and feedback

Build and continuously refine team processes for intake, prioritization, delivery, and QA to enable rapid, iterative releases with high reliability and stakeholder trust

Act as the GTM systems owner for Salesforce, CPQ, and adjacent tools, ensuring a cohesive architecture that reduces app sprawl and supports future scale

Partner with Sales, GTM Operations, Finance, and Growth to define and execute the roadmap for end-to- end GTM processes, including prospecting, routing, opportunity management, quoting/contracting, forecasting, and commissions

Drive AI-first solutioning by identifying automation opportunities, orchestrating AI agents and workflows, and embedding AI-powered features into core GTM processes

Lead AI competency building through hands-on experimentation and training, ensuring every analyst evolves into an AI builder capable of deploying agentic workflows

Serve as a player-coach by stepping into complex BSA work (requirements, design, configuration, testing) on strategic initiatives to unblock the team and elevate standards

Own cross-functional stakeholder alignment, ensuring clear communication of trade-offs, timelines, and business impact for all GTM systems initiatives

Partner with Business Systems Engineering and DevOps to ensure robust integrations, monitoring, and near-zero downtime for critical GTM applications

Collaborate with the AI Technical Center of Excellence to translate business needs into technical solutions, leading the configuration of AI agents and low-code automations within the BSA team

Champion user-centric design across GTM tools, ensuring experiences are intuitive, fast, and delightful, with a feedback loop for continuous improvement

Qualification

Salesforce Sales CloudSalesforce CPQGTM architectureAIAutomationStakeholder managementPlayer-coach leadershipObsession with greatnessEffectivenessClarityRelentless ownership

Required

5+ years in Business Systems, Revenue Operations, or similar roles, with 2+ years leading or mentoring BSAs or admins in a high-growth SaaS environment

Significant hands-on experience with Salesforce Sales Cloud and Salesforce CPQ, including designing and implementing complex quoting, pricing, and approval workflows

Proven track record owning end‑to‑end GTM systems initiatives that span Sales, Growth, and Finance, from discovery through adoption and iteration

Demonstrated experience working in fast-paced, rapidly changing environments where priorities shift quickly and execution speed is critical

Relentless ownership: Consistently takes responsibility for outcomes, drives through obstacles, and ensures nothing falls through the cracks across projects and team commitments

Obsession with greatness: Holds a high bar for craft in systems design, configuration, documentation, and user experience; constantly looks for ways to uplevel the team and the tech stack

Effectiveness and clarity: Proven ability to simplify complexity. You cut through noise to identify high-leverage points and avoid over-engineering solutions

GTM architecture: Deep understanding of SaaS GTM motions (prospecting, routing, pipeline, CPQ, renewals, expansion) and how to stitch systems together to support them end‑to‑end

AI and automation: Comfortable assessing processes for AI/automation opportunities and partnering with engineering or platform teams to deliver agentic, automated workflows

Stakeholder management: Skilled at navigating executive and cross-functional dynamics, setting expectations, and aligning diverse stakeholders around a clear roadmap and impact narrative

Player‑coach leadership: Able to dive into configuration and solutioning when needed, while also building scalable processes and developing the team's capabilities