Jacobs · 1 week ago
Client Service Leader
Pasadena, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$210K/yr - $315K/yr
15+ years expJacobs is a company focused on solving critical problems for thriving cities and resilient environments. The Client Service Leader will be responsible for strategic business relationships with municipal and regional water clients, ensuring exceptional service and innovative solutions to build resilient communities.
Civil EngineeringConsultingCyber SecurityIndustrialIndustrial EngineeringInformation TechnologyInfrastructureProfessional ServicesReal Estate
Responsibilities
Working directly with Client Account Managers (CAMs) and work collaboratively to drive client service activities, outreach, and relationship development
Leading client service teams and collaborate with California Water Market Growth and Operations Directors to align strategies and deliver local projects
Identifying and pursue key opportunities, develop win strategies, and support proposal development
Building mutually beneficial partnerships with consulting firms and contractors
Advocating for clients, ensuring their needs are met and recommending strategic actions for growth
Engaging with internal technical and social communities to expand your business development skills and connect with peers and mentors
Participating in local industry and community engagement to enhance our brand and build relationships
Taking on project/program manager role for select water market projects/programs, effectively managing scope, schedule and budget, and achieving high levels of client and team satisfaction
Serving as technical lead or reviewer on select water market project/program elements
Qualification
Required
Bachelor's degree in engineering, planning, or related field
Licensed California Professional Engineer
15+ years of progressive experience in capital improvements focused on the water market in California
Proven ability to develop growth strategies, build strong client relationships, and win new work
Experience leading teams and collaborating across disciplines, and proven ability to lead and motivate multi-disciplinary teams
Strong communication, technical writing, and presentation skills
Knowledge of local market trends and ability to create technical differentiation
Preferred
Master's degree and higher education
Proven ability to build strong, trust-based relationships with clients at all organizational levels
Skilled at opening doors and leading account teams with vision, strategy, and accountability
Effective leadership skills through influence, not just authority
Benefits
Medical
Dental
Vision
Basic life insurance
401(k) plan
The ability to purchase company stock at a discount
Deferred compensation plan
Executive Deferral Plan
Unlimited U.S. Personalized Paid Time Off (PPTO)
Seven paid holidays
One floating holiday
Caregiver leave
Merit increases
Performance discretionary bonus
Stock
Company
Jacobs
Jacobs leads the global professional services sector delivering solutions for a more connected, sustainable world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.1B2023-08-18Post Ipo Debt· $600M
2023-02-16Post Ipo Debt· $500M
1980-09-26IPO
Leadership Team
Bob Pragada
Chair & Chief Executive Officer at Jacobs
Paul Friedman
CTO, StreetLight Data
Recent News
2026-01-20
2026-01-20
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