RVNAhealth · 1 month ago
Hospice Operations Coordinator
Ridgefield, CT
Full-time
Onsite
Entry, Mid Level
$25/hr - $30/hr
2+ years expRVNAhealth is a nonprofit provider committed to delivering exceptional health and wellness care. The Hospice Operations Coordinator provides essential administrative and operational support to ensure the efficient daily functioning of the Hospice department, working cross-functionally to streamline processes and support compliance and billing activities.
Elder CareHealth CareNon ProfitWellness
Responsibilities
Perform Hospice QAPI workflow process tasks in the EMR (HomeCare HomeBase) to ensure timely completion of required documentation and continuity of patient care
Complete assigned Hospice Coordinator Workflows, including HospiceF2FCoordinator and Hospice Medical Records workflows, in accordance with established timelines and standards
Maintain patient confidentiality and compliance with HIPAA regulations, RVNAhealth policies and procedures, CHAP accreditation standards, and Medicare Conditions of Participation
Prepare and submit billing documentation to Medicare, insurance, and other payors as assigned, ensuring accuracy and timeliness
Verify physician authorizations and orders are on file prior to final claim submission; confirm payor authorizations for all services rendered
Research and resolve billing inquiries or discrepancies promptly, collaborating with internal and external stakeholders as needed
Support continuous improvement initiatives by identifying process inefficiencies and recommending solutions to enhance operational performance
Assist with the development and monitoring of key performance indicators (KPIs) to track departmental efficiency and identify potential workflow issues
Represent the Hospice Department in a professional manner, fostering collaborative relationships with staff, volunteers, patients, and families
Qualification
Required
A minimum of two (2) years of experience in Home Health Care and/or Hospice operations or billing is preferred
Proficiency with EMR systems (HomeCare HomeBase preferred) and general computer applications
Strong organizational, analytical, and problem-solving skills with attention to detail and accuracy
Excellent communication and interpersonal skills with the ability to work effectively across disciplines
Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment
Knowledge of Medicare, insurance billing, and compliance regulations preferred
Valid driver's license and ability to travel as required
Must successfully complete hospice training program and maintain required annual in-services (including Blood-Borne Pathogens and TB training)
Demonstrated ability to work independently and as part of a collaborative team, respecting diverse backgrounds and perspectives
Preferred
A minimum of two (2) years of experience in Home Health Care and/or Hospice operations or billing
Knowledge of Medicare, insurance billing, and compliance regulations
Benefits
Competitive compensation
Extensive benefits, including medical, dental and vision insurance, a 403(b) plan with matching contributions, life and disability insurance plans
Paid time off
Personal Wellness Days
A supportive and employee-centric culture
Comprehensive orientation
Wellness programs
Company
RVNAhealth
RVNAhealth is a non-profit firm that offers home and community health care services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Theresa Santoro
President and CEO
Keri Linardi
Chief Clinical Officer
Recent News
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