Westlake Financial · 1 day ago
Account Associate
Dallas, TX
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrWestlake Financial is the largest privately held auto finance company in the U.S., known for rapid growth and innovation. They are seeking an Entry-Level Collections Agent to connect with customers, set up payment plans, and provide professional support to help them stay on track with their accounts.
Financial Services
Responsibilities
Connect with customers through outbound calls (don’t worry, we’ll train you!) using our easy auto-dial system
Talk with customers to set up payment plans on early delinquent accounts and help them get back on track
Answer inbound calls and provide friendly, professional support
Use your communication skills and empathy to find fair, personalized solutions
Follow company guidelines to ensure every interaction is handled the right way
Use strong communication and negotiation skills to work with customers and help them make timely payments
Meet and exceed daily and monthly performance goals
Make effective outbound calls to customers to arrange payments or set up plans to resolve past-due accounts
Handle inbound customer calls — providing professional, friendly assistance while addressing both service and collection needs
Work with Westlake customers to find and arrange collection solutions for individual accounts
Be a dependable team player who contributes to a positive, supportive work environment
Qualification
Required
Excellent communication and negotiation skills — you enjoy talking with people and finding solutions
Strong listening skills and a genuine desire to help customers
Thrives in a fast-paced call center environment where every day is different
High School Diploma or GED preferred
Good communication, listening, and problem-solving skills
Basic to intermediate computer knowledge
Reliable attendance
Proper grammar and email etiquette
Type a minimum of 35 WPM
Ability to work under time constraints and daily deadlines
Good interpersonal skills and teamwork awareness
Willing and able to work a flexible schedule, including evening shifts, overtime and weekends
Preferred
Bi-lingual (Spanish) is welcomed but not required
Auto Collections experience preferred
Benefits
Medical, Dental, and Vision Insurance
401(k) with company match
Employee Stock Ownership Program
Paid vacation, sick days, and holidays
Life and Disability Insurance
Wellness Programs + Gym Access (Dallas office)
Discounts on entertainment, tech, and travel
UKG Wallet (early wage access)
Career growth & advancement support
Company
Westlake Financial
People. Purpose. Passion. These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988.
Founded in 1988
1001-5000 employees
H1B Sponsorship
Westlake Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (11)
2022 (9)
2021 (9)
2020 (8)
Funding
Current Stage
Late StageRecent News
GlobalFinTechSeries
2025-10-06
2025-07-07
Company data provided by crunchbase