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Revecore · 14 hours ago

IT Provisioning Technician

Franklin, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Revecore helps hospitals serve more patients by assisting in the collection of payments from insurance companies. The IT Provisioning Technician is responsible for onboarding and offboarding IT equipment, managing user accounts, and ensuring compliance with data security standards.

AnalyticsManagement ConsultingMedical

Responsibilities

Prepare and configure new hire IT equipment, including laptops, desktops, peripherals, and mobile devices

Create and manage user accounts in Active Directory, Microsoft 365 / Entra ID, and other company systems based on role and department

Coordinate with HR and hiring managers to ensure all onboarding tickets are logged and tracked in ManageEngine ServiceDesk Plus Cloud

Assign appropriate security groups, licenses, and permissions in Microsoft 365

Join all devices to the domain and enroll them in Intune or the company’s device management platform

Provide first-day technical assistance for new hires, ensuring seamless setup of systems and applications

Process employee terminations through ServiceDesk Plus Cloud tickets to ensure proper workflow and documentation

Disable or remove user access in Active Directory, Entra ID, Microsoft 365, and other enterprise systems per company policy

Wipe and reimage devices securely using ManageEngine OS Deployer in compliance with data security and HIPAA standards

Recover, inventory, and reassign IT assets, ensuring updates to the asset management database

Archive or transfer user data as requested by management or compliance teams

Create, manage, and update standard workstation images using ManageEngine OS Deployer

Deploy systems with standardized software packages, configurations, and security updates

Maintain image versions for different departments or roles as needed

Troubleshoot and resolve imaging or deployment failures in OS Deployer

Ensure deployed systems comply with company configuration standards and security baselines

Maintain documentation of imaging procedures and deployment logs

Use ManageEngine ServiceDesk Plus Cloud to manage, update, and close IT support and lifecycle management tickets

Maintain accurate IT asset inventory, including serial numbers, users, and deployment details

Assist with software installations, network connectivity, and hardware troubleshooting

Follow all IT security and compliance protocols, including HIPAA, password policies, and data retention standards

Collaborate with other IT staff to continuously improve onboarding/offboarding workflows and automation opportunities

Qualification

ManageEngine ServiceDesk Plus CloudActive DirectoryMicrosoft 365IntuneWindows 10/11 deploymentManageEngine OS DeployerProfessionalismOrganizational skillsAttention to detailCommunication skillsCollaboration skillsProblem-solving capabilitiesIntegrity