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Securian Financial · 14 hours ago

Claims Examiner

St Paul, MN

Full-time

Hybrid

Mid Level

$18.27/hr - $31.73/hr

Securian Financial is a company that values high standards of performance and customer service. They are seeking a highly motivated Claims Examiner to process benefit payments, manage records, and ensure compliance with regulatory requirements while providing excellent customer service.

Financial ServicesInsuranceLife Insurance

Responsibilities

Serves department dedicated to issuing timely, accurate benefit payments to customers and channel partners

Tasks include payment processing, data entry, records management, fraud prevention, and loss or eligibility investigations

Provides effective, customer-centric, and compliant communication to internal and external resources, clients, and partners

Adjudicates payments in compliance with regulatory requirements and applicable law, engaging legal, medical, and investigative resources as necessary

Maintains accurate and complete payment record to improve the customer experience, quality review/audit process, and protect our company in the event of litigation and regulatory investigations

Makes critical risk assessments on behalf of Securian Financial and its clients

May manage or serve as subject matter expert for special projects

Ensures payment practices are efficient and in keeping with our organization's values and the highest ethical standards

Qualification

Claims processing systemsAnalytical skillsCustomer serviceFinancial institution backgroundMicrosoft WordMicrosoft OutlookCompassionate attitudeDecision-making skillsOrganizational skillsWritten communicationVerbal communicationTeamworkAttention to detail

Required

Strong analytical skills and attention to detail

Good judgment/decision-making skills and organizational skills

Strong written and verbal communication skills

Willingness to maintain a positive and compassionate attitude in a high volume setting

Ability to work independently within a team environment

Desire to provide world-class customer service

Preferred

Experience on claims processing systems

Financial institution background

Demonstrated proficiency with Microsoft Word and Outlook

Telephone customer service experience

Benefits

Paid Time Off

Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company.

Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs.