Murata · 3 days ago
Customer Service Representative
Atlanta, GA
Full-time
Hybrid
Entry Level
1+ years expMurata is a global leader in the design, manufacture and supply of advanced electronic materials. The Sales Planner is responsible for providing customer satisfaction for their assigned accounts, serving as a link between the Customer, Sales, Logistics, and the Factory.
ElectronicsManufacturing
Responsibilities
Demand Monitoring/Maintenance - Enter and maintain customer demand which includes creating and monitoring firm orders and forecasts, releasing new orders, monitoring backlogs, and processing change orders and cancellations
Supply Monitoring/Maintenance – Release purchase orders to the factory. Maintain factory backlog based on customer requirements including expedites, pushouts, and cancellations. Monitor inventory and take appropriate action to reduce the risk of excess inventory
Credits - Initiate special billing and credit requests with detailed explanations related to the root cause, and supply corrective action as appropriate
Inventory - Monitor slow-moving and excessive inventory. Maintain details related to the root cause of excess inventory and mitigate excess as well as slow moving inventory for assigned customers
Communication - notification for price discrepancies, backlog errors, and allocation quantity differences. Initiate communication with sales on discrepancies with customer order processing. Daily discussions with internal and external contacts regarding order status and shipment issues to support customers and resolve problems
Meet or exceed established KPI’s (Key Performance Indicators) for assigned accounts
Utilize established Excel and Web-based tools proactively to recognize exceptions or potential problems with customer demand
Maximize Murata’s competitive advantage through service while minimizing operational risk
Reports – Review all daily system-generated reports and take necessary actions to resolve problems and issues
Training – provide shadowing and training for new hires and account transfers as needed
Perform other job duties as assigned
Qualification
Required
High School Diploma or GED
One+ year of experience related to customer service or planning
Previous experience using operating systems (e.g., Oracle, SAP, JD Edwards, etc.)
Some experience with order management
Proficiency in judgment and problem-solving skills
Well-developed facilitation skills to work among individuals from a wide variety of cultural backgrounds
Must be adaptable and able to effectively manage in a dynamic environment
Ability to demonstrate proficiency with PCs and in using current Microsoft Word and Excel software
Must possess typing skills for accurate data entry
Ability to demonstrate proficiency in interpersonal skills including effective collaboration and communication skills; ability to work in a team-oriented environment
Ability to effectively evaluate and respond appropriately to situations to the benefit of the customer and to MEA; strong sense of urgency, ability to multi-task and strong organizational skills
Ability to adapt to ever-changing work priorities and environment; ability to multi-task
Preferred
Associate's degree or higher
Experience working with third-party vendors and/or vendor-managed inventory
Benefits
Comprehensive benefits package including medical, dental, and vision insurance.
Generous Paid Time Off including paid holidays and floating holidays.
401(k) employer match on retirement planning.
Hybrid working schedule for eligible positions.
Tuition reimbursement on approved programs.
Flexible and health spending accounts.
Talent Development program.
Company
Murata
Welcome to our community. We are a global leader in the design, manufacturing and supply of cutting-edge electronic components, modules, applications.
Founded in 1991Vantaa, Southern Finland, FIN
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2012-01-31Acquired
Company data provided by crunchbase