Freedom Technology Solutions Group, LLC · 4 days ago
Functional Testing and Customer Support
Chantilly, VA
Full-time
Onsite
Mid LevelFreedom Technology Solutions Group is looking to add a Functional Testing and Customer Support Specialist to the team. The role involves utilizing a flexible agile development cycle to provide application development, system administration, testing, and IT customer support to the Sponsor's ecosystem of applications.
AnalyticsBig DataData MiningData VisualizationDatabaseGeospatialInformation ServicesInformation TechnologySoftware
Responsibilities
Evaluate design, architecture, and implementation options, and recommend when it is appropriate to use strategic enterprise solutions vice using tactical single-purpose solutions
Ensure each new application or system enhancement meets agreed upon performance and security SLAs (for example, system up-time, concurrent users, system recovery, etc.)
Comply with the Sponsor's Risk Management (i.e., cyber security) Framework, to ensure that the program addresses and mitigates vulnerabilities and risks, throughout the lifecycle of the project
Ensure that all developed applications, and modifications to existing Sponsor applications, operate in compliance with applicable Sponsor policies and regulations, including (but not limited to) Sponsor's architectural processes and Authorization and Accreditation (A&A) processes
Fully describe and document any proposed updates to application architectures and interfaces, and prior to implementing such updates, obtain approval via Sponsor-approved processes
Develop and direct procedures, programming, and documentation for software system testing and validation, for unit and functional tests
Document test procedures to ensure replicability and compliance with standards
Provide feedback and recommendations to Sponsor's developers on software usability and functionality
Provide a central point of contact between Users, Stakeholders, and Sponsor, to resolve issues at the lowest practical support level
Build sustainable relationships of trust through timely, open, and interactive communication
Determine causes of User issues, and explain best solution to solve the issue or document the issue for further research; follows up, if needed, to ensure resolution
Use Sponsor's system to document, process, and monitor incidents, problems, inquiries, and change and service requests, as well as coordinate new capabilities through an actionable service catalog
Write or contribute to instructions or manuals to guide Users
Write materials for, or contribute to, training classes, brown-bags, and outreach sessions for Users and Stakeholders
Performing UI tests and reporting test results
Working with developers to track new features and report failed tests
Being the Point-of-Contact (POC) for Users needing help or assistance with applications
Advertising features/capabilities of the applications
Working with Users and Stakeholders to elicit new features, workflows, and functionality
Qualification
Required
Demonstrated experience using JIRA
Demonstrated experience working on multi-disciplinary application development teams
Demonstrated experience testing Single-Page Applications
Demonstrated experience documenting testing procedures and testing results
Demonstrated experience in building rapport with customers among a diverse User base
Demonstrated experience with Sponsor's cyber operations mission applications
Demonstrated experience with Sponsor's cyber operations user and training requirements
Demonstrated experience with facilitating outreach, training, or brownbag sessions to discuss technical features of applications or digital tools
Benefits
Matching 401k
Fully paid medical
Generous paid time off – including paid site closure days
Competitive salary offerings
Paid training and tuition reimbursement
Referral bonuses
Fully paid life and disability
Annual logo wear allowance
Company sponsored events (game nights, holiday party, summer party, happy hours)
Company
Freedom Technology Solutions Group, LLC
FTSG was founded with the idea of building a company in which IT professionals have the 'Freedom' to be creative and innovative.
Founded in 2004
51-200 employees
H1B Sponsorship
Freedom Technology Solutions Group, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Jesse Myres
CEO AT FREEDOM LLC
Grady Lincalis, CPA, CFCM
Chief Financial Officer
Company data provided by crunchbase