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Brown & Brown · 10 hours ago

Claims Adjuster Sr.

Ephrata, WA

Full-time

Onsite

Mid, Senior Level

$80K/yr - $90K/yr

4+ years exp

Brown & Brown is a company built on meritocracy that rewards self-starters committed to customer service. The Claims Adjuster Sr. is responsible for managing claim files, handling complex claims, and negotiating with claimants and attorneys while ensuring compliance with best practices and guidelines.

Insurance

Responsibilities

The Claims Adjuster Sr will make themselves familiar with the Litigation Guidelines and Claims Best Practices, enforce these guidelines, and report to leadership in Claims when they are not complied with

Review lawsuits and formulate a plan of action with the assigned attorney. Monitor progress and keep the insured informed. Make sure all information is documented in the claim file

Report claims status and any mandatory exposure to the excess carrier pursuant to Claims Best Practices, the MOC and the excess carrier policies

Attend mediation hearings, present insurance company’s position, and defend insured

Communicate with clients to discuss claims and recommend strategies to reduce overall exposure

Present clear and concise file presentation using the computer task system in Origami to track workflow

Other job-related projects or assignments as delegated

Qualification

Claims Best PracticesLitigation GuidelinesAIC DesignationGeneral claims experienceMicrosoft ExcelOrigamiCommunication skillsInterpersonal skillsOrganizational skills

Required

Four years general claims experience OR eight years general insurance experience

Must obtain AIC Designation and State License

Knowledge of Claims Best Practices and Litigation Guidelines

General knowledge pertaining to the legal process and procedures

Ability to navigate through Outlook, Microsoft Teams, Excel, Origami, Word Merge, ISO Search

Ability to perform research on the Internet relating to claims information and data

Excellent oral and written communication skills and ability to work together as a team

Possess a positive attitude, strong interpersonal skills, organizational skills, and computer skills

Professional office dress is mandatory

Must present oneself in a professional manner, including personal hygiene and appearance

Regular attendance is essential and expected for the effective operation of the company

Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse, and telephone on a constant basis for at least 7-10 hours per day

Speech and hearing are sufficient for in-person and telephone communication on a constant basis for at least 7-10 hours per day

Vision sufficient for the use of a computer monitor

Ability to sit at a desk on a constant basis for at least 7-10 hours per day