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Columbia Machine, Inc. · 8 hours ago

Field Service Technician - Palletizer Division

Vancouver, WA

Full-time

Onsite

Mid Level

3+ years exp

Columbia Machine, Inc. is a company specializing in palletizing equipment, and they are seeking a Field Service Technician. This role involves providing technical customer service and support during the installation, commissioning, and servicing of palletizing equipment, while ensuring customer satisfaction and proper equipment functioning.

IndustrialMachinery ManufacturingManufacturingRobotics

Responsibilities

Provides comprehensive assistance in person or via phone or email

Supports customers with timely response to service requests that includes frequent travel up to 75%

Educates, trains, and troubleshoots problems both on-site and remotely

Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction

Supports local electricians, assemblers, and welding personnel during installation

Ensures that all aspects of the equipment are functioning properly

Tests local input and output once the electrical installation is complete

Tests all devices after installation and assures all control interlocks and alarms are functioning

Educates and trains customers on equipment to ensure continued proper functioning of the equipment

Complete the service trip in a safe and efficient manner within the allotted time frame

Exhibits continual awareness of quality standards and estimated cost parameters

Increases customer interest in plant upgrades and future modifications

Prescribes recommended parts that should be purchased and provide recommendations on maintenance issues

Provides technical support to sales representatives, records key information to aid the sales team in quoting

Completes job and expense reports within established time guidelines

Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals

Utilizes CRM to track relevant service trip reports, assign tasks, and update Service Trip Status

Understands and documents internal and external customer needs and expectations

Develops resources and critical service metrics to ensure these needs are being met

Communicates to appropriate team(s) when an expectation will not be met

Documents processes and procedures, eliminates non-value added activities, and participates in cross functional CI teams

Establishes personal networks, participates in professional societies, attends professional workshops and reviews publications

Willing to attempt new assignments or fill in for others as needed; accomplishes other duties as assigned

Qualification

PLC troubleshootingRSLogix programmingControLogix programmingMicrosoft OfficeCRM (D365 Preferred)Motion ControlAnalyticalEnglish LanguageProject ManagementInterpersonal CommunicationProblem-SolvingWritten CommunicationOral Communication

Required

High School or GED required

3-5 years of experience

Valid Driver's License and Driving Record

Ability to travel to/from airports and/or customer facilities utilizing your own vehicle or a leased vehicle

Strong technical aptitude; has the ability to deal with abstract and concrete variables with a high attention to detail

Microsoft Office (Word, Excel, PPT, Outlook)

PLC troubleshooting (program editing & network connections)

Specific Knowledge of RSLogix (PLC code/programming)

ControLogix (PLC code/programming)

PanelView (Studio)

Motion Control

Analytical

Project/Process Management

Computer/Technical

Organizational

Interpersonal Communication

Problem-Solving

Written and Oral Communication

English Language

Clerical/Secretarial

Safety Glasses

Hearing Protection

Steel Toed Shoes

Gloves as needed

Hard hats as needed for work above

Reflective Safety Vest as required

Preferred

Associate's degree or vocational or technical school degree preferred

CRM (D365 Preferred)

Benefits

Customer-Required Drug And Alcohol Testing

Valid Driver’s License and Driving Record

Required Personal Protective Equipment (PPE’s): Safety Glasses, Hearing Protection, Steel Toed Shoes, Gloves as needed, Hard hats as needed for work above, Reflective Safety Vest as required

Company

Columbia Machine, Inc.

Columbia is a worldwide leader in the design, manufacturing and support of equipment for a variety of industries, with customers in over 100 countries around the world.

Founded in 1937

Vancouver, Washington, USA

201-500 employees