AJNA INFOTECH ยท 9 hours ago
Desktop Support @ Collegeville, PA - Onsite
Collegeville, Pennsylvania, United States
Full-time
Onsite
New Grad, Entry LevelAjna Infotech is a company in the Information Technology and Services industry, seeking a Desktop Support professional. The role involves troubleshooting computer issues, managing user support, and maintaining computer infrastructure for laboratory environments.
Information Technology & Services
Responsibilities
Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues
Background with End-user Computing or Desktop Support skills essential
Break Fix consists of 80 of a Lab Engineers workload
Understanding of Networking concepts, such as network topography, VLANSs, Static Dynamic IPs, Subnetting, ITOT Networks, and basic understanding of firewalls
Candidate should be familiar with the OSI model and how to troubleshoot different network layers
Knowledge and understanding of Active Directory required
D2D and or project support AGILE ways of working necessary
Background with computer security
Previous experience with validated systems (GxP) a plus
Implement the validated client data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within RD (GxP and non-GxP)
Support for scientists in incident management, user support and coaching, access management
Testing and validation of computer software (complete tests in different environments, writing technical documentation)
Familiar with ticketing systems such as ServiceNow
Microsoft Excel skills a plus
In-depth knowledge in Microsoft OS including iOS and Linux a plus
Assist in maintaining existing computer infrastructure of 8000 PCs globally
Image Onboard new computers into the domain and onto the network
Secure and protect new and existing hardware
Consult with the scientist as they require assistance with their equipment
Troubleshoot and implement data flows for scientific instruments
Qualification
Required
Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues
Background with End-user Computing or Desktop Support skills essential
Break Fix consists of 80% of a Lab Engineer's workload
Understanding of Networking concepts, such as network topography, VLANSs, Static Dynamic IPs, Subnetting, ITOT Networks, and basic understanding of firewalls
Candidate should be familiar with the OSI model and how to troubleshoot different network layers
Knowledge and understanding of Active Directory required
D2D and or project support AGILE ways of working necessary
Background with computer security
Previous experience with validated systems (GxP) a plus
Implement the validated client data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within RD (GxP and non-GxP)
Support for scientists in incident management, user support and coaching, access management
Testing and validation of computer software (complete tests in different environments, writing technical documentation)
Familiar with ticketing systems such as ServiceNow
Microsoft Excel skills a plus
In-depth knowledge in Microsoft OS including iOS and Linux a plus
Assist in maintaining existing computer infrastructure of 8000 PCs globally
Image Onboard new computers into the domain and onto the network
Secure and protect new and existing hardware
Consult with the scientist as they require assistance with their equipment
Troubleshoot and implement data flows for scientific instruments
Diploma or bachelors
Company
AJNA INFOTECH
ajna infotech specialize in providing Customers with services in the areas of IT Project Assessments, Implementations & Upgrades, Supplemental Resources, Remote Support, and System Integration & Performance Tuning in all the areas.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase