Swiss Re · 6 hours ago
Head Operations North America - Hybrid, Fort Wayne (IN, US)
Fort Wayne, IN
Full-time
Hybrid
Director/Executive
$144K/yr - $216K/yr
10+ years expSwiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. The Head Operations North America is responsible for overseeing end-to-end operations for the Treaty life cycle, leading a strong leadership team, and ensuring operational excellence and stakeholder management.
CRMInformation TechnologyInsuranceRisk ManagementWholesale
Responsibilities
Active member of the L&H Re Operations leadership team, responsible for oversight, review and continuous improvement for L&H Re Operations Globally
Assure and manage the 'Technical Accounting Processing and Sales operations services' for given portfolio or region according to an agreed set of KPI's and targets in line with Market unit/Finance/Actuarial requirements
Actively manage stakeholder's expectations and communication including concrete action plans based on yearly NPS
Provide early insights within given portfolio
Ensure effective Stakeholder management is in place
Drive resolution of long pending issues and ensure effective and timely escalation to MU
Drive technology change and adoption into the region – leveraging and defining how to best utilize new technologies
Embed and live the Swiss Re corporate culture into the teams
Actively assure people management and leadership of a unit including multiple sections and teams
Develop and coach a strong local leadership team with focus on empowerment and client centricity
Mentor and coach key talents of the organization
Lead cross functional and cross location teams and projects
Develop and enhance an organizational structure and processes according to the changing environment
Contribute to the development and implementation of group-wide decisions and strategies
Perform other position related tasks as instructed by Supervisor
Understand the organization's strengths and weaknesses
Understand industry and market trends affecting the organization's competitiveness
Has an in-depth understanding of competitive products and services within the marketplace
Qualification
Required
Extensive experience leading shared services or financial services operations within a global insurance or reinsurance environment; Life & Health (L&H) experience is a strong asset
10+ years of leadership experience, including senior management of large, multi-layered organizations (100+ employees) and proven delivery through complex transformations in fast-paced, international settings
Strong people and strategy focus, with the ability to build high-performing teams, develop leaders, and foster a culture of accountability, collaboration, and continuous improvement
Proven capability to drive operational excellence, performance targets, and client outcomes, supported by a strong operational risk mindset and disciplined escalation of material issues
Trusted partner to senior stakeholders, with the ability to influence across Market Units and Group functions, and to operate effectively within global governance and leadership forums
Highly analytical, able to synthesize complex data into actionable insights for clients and Swiss Re leadership, and to identify trends, risks, and improvement opportunities
Strong advocate for automation, digitalization, and AI-enabled operations, able to lead teams confidently through change and adoption of new technologies
Self-driven, results-oriented, and commercially minded, with a strong service and client orientation
Excellent communication skills (clear, transparent, and convincing), combined with strong ethical standards and Swiss Re values
Company
Swiss Re
Swiss Re Group is a wholesale provider of reinsurance, insurance, and other insurance-based forms of risk transfer.
10001+ employees
H1B Sponsorship
Swiss Re has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (7)
2022 (20)
2021 (10)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$700MKey Investors
JP Morgan
2023-03-07Post Ipo Debt· $700M
2018-04-04Post Ipo Equity
2011-05-27IPO
Leadership Team
A
Anthony Russo
VP, Team Lead - ILS Business & Product Management
Attila Kerényi
Chief Risk Officer and Member of the Executive Committee, P&C Reinsurance
Recent News
2026-01-05
2026-01-03
The Real Deal
2026-01-03
Company data provided by crunchbase