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APR Supply Co. · 1 week ago

Inside Sales Representative - HVAC/Plumbing

Lutherville Timonium, MD 21093, USA

Full-time

Onsite

Mid Level

3+ years exp

APR Supply Co. is a premier full-service distributor of plumbing, HVAC, PVF, and hydronic supplies with 43 branch locations. They are seeking an Inside Sales Representative in Lancaster, PA, responsible for writing orders, taking calls, preparing project bids, and providing overall customer service to create enthusiastic customers.

Real Estate

Senior Management

Responsibilities

Acts as the go-to person for solving problems, addressing technologies, and providing technical expertise on APR products

Builds trust and accountability with customers, becoming the person everyone wants to work with

Generates customer quotations, bids, submittals and follows up on requested quotes

Effectively uses Customer Relationship Management (CRM) system and phone system

Collaborates with Sales associates to provide outstanding customer service

Assists in multiple behind-the-scenes sales functions, addressing customer concerns, recommending products, and providing backup support

Writes orders accurately and in a timely manner

Provides troubleshooting and technical support

Identifies opportunities for value-added services and articulates solutions. Identifies and encourages the sale of additional products

Continues education on the latest updates through various channels

Handles product procurement and joint sales calls with outside salesmen

Investigates and resolves customer problems, addressing pricing deductions and material returns

Qualification

HVAC knowledgePlumbing knowledgeCustomer Relationship ManagementEclipse ERP experienceInterpersonal skillsProblem solvingAttention to detailActive listeningProject managementCommunication skills

Required

A high school diploma or equivalent

Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of HVAC & Plumbing products

Excellent relationship building skills

Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)

Strong attention to detail, paired with the ability to multi-task

A knack for active listening to determine customer needs

Superior problem solving, project management, and analytical skills

A high proficiency with computers – experience in Eclipse or other ERP systems preferred

The ability to plan, prioritize and organize work effectively

The physical ability to frequently lift & load items weighing 30-70 pounds