Coastal Health · 6 days ago
Office Manager
Orange Park, FL
Full-time
Onsite
Mid, Senior Level
3+ years expCoastal Health is seeking an experienced and dependable Office Manager to oversee the daily administrative and operational functions of their medical office. This role is critical to ensuring efficient workflows, high-quality patient service, staff performance, and compliance with healthcare regulations.
Health CareMedicalTherapeutics
Responsibilities
Oversee daily operations of the medical office to ensure efficient, smooth, and patient-centered workflows
Supervise and support front office staff, medical assistants, referral coordinators, and other administrative personnel
Conduct daily staff huddles to review schedules, staffing needs, patient volume, and operational priorities
Manage daily patient flow, including new patient referrals, scheduling efficiency, and patient retention
Serve as a liaison between office staff and the home office, communicating updates, policies, and operational needs
Manage provider schedules, including time-off requests and coverage coordination
Ensure appropriate staffing levels in alignment with budgetary guidelines and MGMA benchmarks
Monitor employee performance, attendance, payroll, and time-off requests
Address employee concerns, provide corrective action when necessary, and foster a professional work environment
Maintain and regularly review the Manager Quick Start Guide and other operational tools
Maintain accurate medical records and ensure proper documentation and filing systems
Oversee medical billing and insurance claims processes, ensuring timely submissions, follow-ups, and resolution of denials
Ensure patient billing statements are issued appropriately and unpaid balances are addressed
Monitor office accounts and administrative expenses within budget parameters
Ensure compliance with HIPAA, employment laws, privacy regulations, and other applicable healthcare regulations
Support and enforce established policies, procedures, safety standards, infection control practices, and accreditation requirements
Participate in quality improvement initiatives and maintain regulatory readiness
Oversee the condition and maintenance of medical equipment, office furniture, and supplies
Coordinate and manage medical and office supply ordering, inventory levels, and par systems
Track deliveries, restock inventory using FIFO (First In, First Out) practices, and communicate inventory transfers between facilities
Qualification
Required
Minimum of three to five years of healthcare experience required
At least one year of management or leadership experience in a medical office or healthcare setting required
Strong knowledge of medical office operations, healthcare terminology, and insurance reimbursement processes
Excellent organizational, leadership, and supervisory skills
Ability to plan, delegate, and manage multiple priorities effectively
Strong problem-solving skills with the ability to evaluate and improve existing workflows and procedures
Ability to read, interpret, and apply policies and procedures
Ability to set priorities among multiple requests
Ability to interact with patients, medical and administrative staff, and the public effectively
Preferred
Bachelor's degree preferred, ideally in Healthcare Administration, Business Administration, or a related field
Company
Coastal Health
Coastal Health is a healthcare organization that offers orthopedics, physical therapy, and psychiatry services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gregg M. Taboh
Chief Operating Officer
Scott Quinn
Chief Operating Officer
Recent News
2025-04-14
Canada NewsWire
2025-03-20
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