Apply on Employer Site

Miami Jewish Health · 3 days ago

Inside Sales Specialist

Miami, FL

Full-time

Hybrid

Senior Level

5+ years exp

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. The Inside Sales Specialist is responsible for meeting specific sales objectives, increasing enrollment, and nurturing prospective member interest toward conversion through a highly phone-focused and referral-driven approach.

Assisted LivingElder CareHealth CareNon ProfitNursing and Residential CareRehabilitation

Responsibilities

Develop a relationship-based approach to cultivating interest in the program through initial contact and routine, purposeful follow-up

Communicate the Florida PACE Centers value proposition with clarity and urgency to prospective members and their families

Conduct high-volume inbound and outbound phone calls daily to nurture assigned referrals and advance prospects through the sales pipeline

Respond to all assigned referrals with urgency and timeliness, prioritizing same-day or next-business-day contact

Own assigned referrals from initial contact through enrollment, following the established inside sales workflow head-to-toe

Manage incoming inquiries and the sales process from first inquiry through application start and closed enrollment

Maintain active engagement with each assigned lead until a clear outcome is reached (enrolled, not eligible, or not interested)

Meet or exceed daily, weekly, and monthly performance targets, including call activity, tours, presentations, applications, and closed enrollments

Demonstrate direct accountability for converting referrals into enrolled participants through disciplined follow-up and consistent execution

Schedule and conduct PACE center tours, Open PACE Houses, and virtual or in-person meetings with prospective participants and families

Facilitate timely enrollment by maintaining frequent personal contact with prospective participants and family members via phone, virtual connection, or in-person interaction

Obtain required documentation to initiate the enrollment process and schedule prospects for assessments at the PACE center

Make consistent follow-up calls and send correspondence to increase interest, secure tours or visits, and maintain enrollment momentum

Accurately document all calls, contacts, notes, and outcomes in the CRM in real time to support workflow continuity, reporting, and outstanding customer service

Work closely with Enrollment Specialist to ensure timely and accurate completion of enrollment requirements

Collaborate with Outside Sales team members to follow up on referrals generated through community outreach efforts(occasional)

Conduct home or community visits as needed and when helpful to the sales process (occasional)

Participate in departmental meetings, Florida PACE Center Management Team meetings, trainings, and in-services

Participate in ongoing training, coaching, and performance feedback sessions; demonstrate openness to learning and continuous improvement

Support the Business Development Director and Outreach team as needed to achieve departmental enrollment and growth goals

Perform other duties as assigned by leadership

Qualification

Sales experienceHealthcare knowledgeCommunication skillsCRM proficiencyMicrosoft WordMultilingualCustomer serviceMedical Terminology CertificationTeamworkOrganizational skillsCritical thinking