Fastwyre Broadband · 11 hours ago
Tier 2 - Technical Support
Norfolk, NE
Full-time
Onsite
Entry Level
$30/hr - $35/hr
2+ years expFastwyre Broadband is a company that provides telecommunication services, and they are seeking a Tier 2 - Technical Support professional. The role involves providing second-level technical support, conducting remote network surveillance, and troubleshooting equipment problems while working in a 24/7 environment.
InternetSocial NetworkTelecommunications
Responsibilities
Works as part of a cross-functional team to conduct routine remote surveillance and tier 1 maintenance activities for all network nodes in his/her area of responsibility
Creates and responds to trouble tickets by either conducting restoration efforts or dispatching the appropriate personnel
Answer inbound calls from a variety of client organizations and external groups to perform support
Contact customers to help resolve cases, provide product or service information, and/or schedule on-site repairs
Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency in company values and organizational requirements
Provide second-level technical support to consumers and business customers on all products and services provided by Fastwyre
Performing all other duties and responsibilities as assigned
Qualification
Required
High School Diploma/GED
2-4 years experience in a technical role
Basic level of knowledge of telecommunication networks
Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors
Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite)
Proficient computer skills and the ability to adapt and learn as programs and processes change
Ability to work as a team member and exert initiative to work independently to reach a goal
Ability to embrace change in the workplace while encouraging others to seek innovative approaches
Ability to function effectively as a team player
Knowledge of and the ability to comply with Company's Customer Proprietary Network Information (CPNI) regulations and procedures
Ability to work a flexible work schedule, as needed, to best serve our customers
Company
Fastwyre Broadband
Fastwyre Broadband is a premier broadband and internet service provider delivering affordable, reliable, high-speed internet services.
201-500 employees
H1B Sponsorship
Fastwyre Broadband has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$70MKey Investors
U.S. Department of Agriculture
2023-07-17Grant· $70M
Recent News
2025-05-17
Broadband Breakfast
2024-05-23
Company data provided by crunchbase