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Huntington National Bank · 13 hours ago

CSC Digital Support Specialist-1

Flint, MI

Full-time

Hybrid

Entry Level

1+ years exp

Huntington National Bank is seeking a Customer Solution Center Digital Support Specialist to provide technical online and mobile banking support to customers. The role involves educating customers on digital products and enhancing their usage of technology, while also ensuring compliance with policies and procedures.

Asset ManagementFinanceFinancial Services

No H1B

Responsibilities

Provide tier II support for digital products and services; in addition to answering any questions regarding deposit account products

Anticipate customer needs to support first contact resolution

Maintain up-to-date knowledge of policies, procedures and digital product/service enhancements

Manage reputational risk by complying with all policy and procedure requirements

Must consistently demonstrate Huntington Values and Category of One behaviors

Provide additional customer support to other specialty lines of business when needed

Performs other duties as assigned

Qualification

Technical supportTroubleshootingMicrosoft OfficeDigital products experienceTyping proficiencyCommunication skillsProblem solvingAdaptabilityNegotiation skills

Required

High School Diploma or GED

1 year of customer service experience

Preferred

Possess exceptional written and verbal communication skills, including typing, grammar and spelling proficiency

Strong negotiation and problem solving skills

Ability to be upbeat in a fast-paced and evolving environment

Quick learner with above average retention skills

Adaptable to change

Experience with Microsoft Office applications, various internet browsers, Quicken, QuickBooks, Bank to Bank transfers, PC Banking and other digital products

Experience troubleshooting technical issues

Company

Huntington National Bank

Glassdoor3.5

Huntington National Bank offers consumer, small business, and commercial banking, mortgages, wealth, and insurance services. It is a sub-organization of Huntington Distribution Finance.

Founded in 1866

Columbus, Ohio, USA

10001+ employees