Quatrro Talent Acquisition & Organizational Development Services ยท 5 hours ago
HR Service Center Manager
United States
Full-time
Remote
Senior Level
$80K/yr - $100K/yr
7+ years expQuatrro Talent Acquisition & Organizational Development Services is seeking an HR Service Center Manager to provide higher-level expertise in resolving complex HR issues. The role involves managing escalated HR inquiries, ensuring compliance, and collaborating with HR partners to enhance service quality across the employee life cycle.
BankingEnterprise SoftwareNon Profit
Responsibilities
Manage and resolve escalated HR inquiries, including complex cases across benefits, onboarding, payroll, compliance, and policy interpretation
Conduct thorough research and analysis to ensure issues are resolved in alignment with company standards and legal requirements
Ensure data accuracy and compliance by auditing records, overseeing onboarding and offboarding processes, and maintaining regulatory documentation
Support compliance initiatives, including ADA accommodations, E-Verify processes, and labor law requirements across all locations
Assist in onboarding activities, providing guidance on HRIS, benefits enrollment, and managing escalated HR cases to ensure seamless employee experiences
Support compliance in pre-hire onboarding tasks for corporate and field employees, including managing background checks, license verification, state-required paperwork, and adjudication processes
Ensure compliance with local hiring standards
Provide advanced assistance with HRIS inquiries, system updates, and troubleshooting, ensuring data integrity and user support
Collaborate with HR partners on complex case resolutions, offering insights and recommending process improvements to enhance service quality
Identify trends and recurring issues, suggesting policy or procedural adjustments for improved efficiency and service
Assist in training and mentoring Tier 1 Specialists, sharing best practices and providing guidance on complex inquiries
Meet or exceed service level standards, achieving departmental metrics in support of HR administrative functions
Contribute to various reports, special projects, and other assigned tasks as needed
Participate in and share process improvements, building team efficiencies suggestions, and best practices during team huddles and training sessions
Continuously develop knowledge of HR best practices through continuous education and outreach with the HR community and local organizations
May assist with facilitating new team member orientation sessions and orientation administration processes
Performance in this role will be measured in the categories of Customer Service, Quality of work, Issue Resolution, and Operations goals
Qualification
Required
Strong clear English (verbal and written) is required
Minimum associate's degree in human resources, business administration, or related field (or equivalent experience)
7-9 years fast-paced, Human Resources, contact center, training, generalist, and manager
Customer service experience
Technical aptitude and experience with multiple systems
Excellent analytical and strong interpersonal communication
Organization, priority-setting, and independent critical thinking
Experience with HRIS systems; specifically Workday and Dayforce
Prior experience supporting employees in both the U.S. and Canada
Preferred
SHRM certification preferred
experience with advanced reporting tools
Benefits
Comprehensive benefits package including paid time off
Paid holidays
401(k)
Health insurance coverage, including medical, dental, vision, and life insurance
Company
Quatrro Talent Acquisition & Organizational Development Services
Quatrro Talent Acquisition & Organizational Development Services supports nonprofit organizations' talent and development needs so that you can focus on your core mission and reach your goals: making your community a great place to live, work, and play.
Founded in 2010Detroit, Michigan, USA
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-05-03Acquired
Recent News
2022-05-05
Company data provided by crunchbase