National Dentex Labs · 18 hours ago
Customer Service Representative II
United States
Full-time
Remote
Entry Level
1+ years expNational Dentex Labs is a leading healthcare organization specializing in the dental industry. They are seeking a Remote Customer Service Representative to ensure process quality and service excellence while handling customer inquiries and scheduling services.
ConsultingDentalHealth CareMedical Device
Responsibilities
Ensure highest level of Process Quality & Service Excellence
Answer phones in a timely manner
Promptly relay issues and concerns to appropriate area
Schedule pickups and deliveries as needed
Relay delivery date changes to customers
Schedule material fulfilments (i.e. Prescriptions, boxes, shipping labels, etc.)
Schedule Payments utilizing NDX practice management software
Process outgoing follow-up calls in a timely manner
Troubleshoot basic technical issues, including outbound calls to customers on time, shade, impressions, and missing items or information
Be courteous and treat external as well as internal customers with respect
Organize work are for highest function and efficiency
Outbound Calls to support customers and marketing initiatives
All other duties as assigned
Qualification
Required
Must be able to read, write, speak and understand English
Must have computer skills including typing and familiarity with Microsoft Office products
Verbally communicate via telephone – maintaining a positive demeanor
Verbally communicate with all levels of staff – maintaining a positive attitude
Takes initiative
Excellent listening skills
Detail-oriented – ability to multitask and maintain accuracy
High school diploma or GED
12 months experience in a Customer Service role or in a dental environment
Benefits
Health
Dental
Vision
Disability
Life insurance
Paid holiday
Vacation
Sick time
401K with company contribution
Tuition reimbursement
Company
National Dentex Labs
National Dentex Labs offers full dental prosthetic services, including fixed restorations, dentures and sleep dentistry devices.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nicole Milnthorpe
Chief Financial Officer
Jennifer Hill
Senior Human Resources Business Partner
Recent News
2025-06-02
Company data provided by crunchbase