NEOGOV · 12 hours ago
Systems Analyst I, II - Technical Services
Whittier, CA
Full-time
Onsite
Entry, Mid Level
$8,841/mo - $12,245/mo
1+ years expNEOGOV is seeking a skilled Systems Analyst to support the design, implementation, and optimization of their network and voice infrastructure. The role involves administering secure data and telecommunication systems, troubleshooting complex issues, and coordinating with vendors to enhance system performance.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Administer, configure, and maintain network and voice systems infrastructure including routers, switches, firewalls, wireless access points, and VoIP systems to ensure secure, efficient, and reliable operations of data and voice networks
Evaluate, plan, design, and implement network and VoIP solutions
Monitor and optimize network performance
Troubleshoot complex network and telecommunication issues
Enforce network and voice security standards
Ensure high availability and redundancy of communication systems
Provide technical assistance and guidance to users and IT staff
Coordinate with vendors and service providers
Perform equipment installation and cabling (including lifting or mounting equipment weighing up to 50 lbs.)
Maintain accurate network documentation and diagrams
Research emerging technologies and recommend enhancements
Participate in disaster recovery planning
Qualification
Required
A valid California Class C driver license
A bachelor's degree in computer science or a closely related field from an accredited college or university
For Systems Analyst I: One (1) of the following: Option 1: One (1) year of experience as a Programmer Analyst with the County Sanitation Districts of Los Angeles County; Option 2: Four (4) years of related experience installing, configuring, monitoring and maintaining complex computer network and telecommunication systems; Option 3: Four (4) years of related experience in applications design and programming analysis support
NOTE: A master's degree in computer science or closely related field may be substituted for one (1) year of the required experience
For Systems Analyst II: Option 1: One (1) year of experience as a Systems Analyst I at the County Sanitation Districts of Los Angeles County; Option 2: Two (2) years of professional-level experience performing duties equivalent to a Systems Analyst I
Preferred
Experience in design, implementation, and support of enterprise network and VoIP environments
Administration and configuration of Cisco or equivalent network switches, routers, Wireless LAN Controllers, and firewalls
Hands-on experience with IP telephony systems such as Cisco Unified Communications Manager (CUCM), or equivalent VoIP platforms
Knowledge of network protocols and technologies (TCP/IP, EIGRP, BGP, VLANs, QoS, SIP, RTP, VPN, DHCP, DNS, SNMP, NAT)
Experience with session border controllers, voice gateways, and call routing
Familiarity with network monitoring and management tools (SolarWinds, Catalyst Center, Cisco Prime Infrastructure, Firepower Management, or similar)
Understanding of information security principles, firewalls, and intrusion detection/prevention systems
Knowledge of Citrix NetScaler and Micro Segmentation, like Akamai Guardicore
Ability to troubleshoot and resolve complex network and voice-related issues effectively
Strong analytical, documentation, and communication skills; ability to clearly convey technical information
Efficient time management and organizational skills, with the ability to manage multiple concurrent projects
Preferred experience includes Microsoft Teams Voice integration, SD-WAN technologies, cloud telephony systems, and experience working in hybrid (on-premises and cloud) environments
Benefits
CALPERS: The Districts belong to the California Public Employees' Retirement System (CalPERS), and all monthly status new hires will be enrolled in CalPERS.
DEFERRED COMP MATCH: For some bargaining units, the Districts provides a matching contribution to an eligible deferred compensation plan pursuant to Section 457 of the Internal Revenue Code.
HEALTH INSURANCE: MEDICAL: Districts paid. Employees may choose from several HMO and Indemnity plans.
DENTAL: Districts paid. Employees can choose from prepaid and indemnity dental plans.
VISION: Employee paid.
LIFE: The Districts pay for a term life policy.
VACATION: Employees receive 88 hours of paid vacation after one full year of service.
SICK LEAVE: Eight hours of full-pay sick leave per month.
PERSONAL LEAVE: Employees may use up to 24 hours per calendar year from current sick leave for personal reasons.
PAID PARENTAL LEAVE: Employees may use up to 80 hours of paid parental leave for each birth, foster placement and/or adoption.
HOLIDAYS: 13 paid holidays and one-half paid holiday depending on the employee's work schedule.
TUITION REIMBURSEMENT: Employees may be eligible for tuition reimbursement for approved accredited course work.
STUDENT LOAN PAYMENT REIMBURSEMENT: For some bargaining units, the Districts will provide student loan payment reimbursements for principal or interest paid by the employee on a qualified education loan incurred by the employee for the education of the employee.
WORK ENVIRONMENT & OTHER BENEFITS: A rewarding career contributing to society and the environment.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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