Harness · 1 day ago
IT Support Specialist
San Francisco, CA
Full-time
Onsite
Mid Level
$67K/yr - $80K/yr
3+ years expHarness is a leading AI-powered software delivery platform founded by entrepreneur Jyoti Bansal. They are seeking a highly motivated IT Support Specialist II to provide on-site technical support, manage user identity and access, and contribute to strategic IT initiatives while ensuring compliance with company policies.
Artificial Intelligence (AI)Developer ToolsDevOpsProductivity ToolsSaaS
Responsibilities
Provide Tier 2 technical support to internal users, troubleshooting hardware, software, and network issues with a focus on timely resolution and excellent customer service
Manage user identity and access, including onboarding, offboarding, and role-based access control, in compliance with company policies and security requirements
Support new hire onboarding and employee offboarding, including device provisioning, equipment logistics, orientation support, and account setup/decommissioning
Resolve and document IT incidents and service requests utilizing the ticketing system, ensuring clear documentation, root-cause analysis, and appropriate escalation when needed
Provide hands-on support for desktops, laptops, mobile devices, conference room AV systems, and other corporate IT assets
Participate in the on-call rotation to provide support after hours and on weekends. (Required)
Create, maintain, and improve user-facing documentation, training materials, and knowledge base articles to promote self-service and reduce recurring issues
Collaborate with the IT team, completing assigned tasks and project work using project management tools
Contribute to IT projects and initiatives, including planning, implementation, testing, and post-deployment support
Maintain accurate documentation related to asset inventory, system configurations, environments, and operational processes
Communicate clearly and professionally with stakeholders to ensure effective issue resolution and expectation management
Operate with a security-first mindset, adhering to IT security policies, procedures, and best practices
Stay current with emerging technologies and proactively recommend process improvements and operational efficiencies
Qualification
Required
3+ years of experience in IT support, help desk, or a related technical support role
Strong working knowledge of hardware, operating systems, SaaS applications, and basic networking concepts
Hands-on experience with user account management, access control, and onboarding/offboarding workflows
Experience using IT ticketing systems and collaborating through project management tools
Proven ability to deliver excellent customer service and communicate technical concepts to non-technical users
Ability to work independently, manage competing priorities, and adapt in a dynamic, fast-paced environment
Strong documentation, organizational, and time-management skills
Flexibility to accommodate after-hours and weekend on-call support
Preferred
Okta, Kandji, Cisco Meraki, Google Workspace, Slack Enterprise Grid, Asset Panda, ManageEngine Endpoint Central, Carbon Black, Mimecast, FreshService, Atlassian, Zoom, Qualys, LastPass
Audio/Visual Experience, Running Events
Company
Harness
Harness provides a software delivery platform that helps engineering teams build, deploy, and operate applications through a set of tools.
501-1000 employees
H1B Sponsorship
Harness has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (22)
2023 (10)
2022 (36)
2021 (6)
2020 (21)
Funding
Current Stage
Late StageTotal Funding
$775MKey Investors
Goldman SachsSilicon Valley BankNorwest
2025-12-11Series E· $200M
2025-12-11Secondary Market
2024-05-14Debt Financing· $150M
Leadership Team
Jyoti Bansal
CEO & Co-Founder
Ravitej Yadalam
Senior Director of Product Management
Recent News
DevOps.com
2026-01-16
2026-01-14
2026-01-07
Company data provided by crunchbase