ServiceMaster Restoration Services (SRS) - West Coast · 1 day ago
Crew Chief
Maple Grove, MN
Full-time
Onsite
Entry, Mid Level
$18/hr - $22/hr
2+ years expServiceMaster Restoration Services is a leader in the restoration industry dedicated to restoring homes and businesses. They are seeking a Crew Chief to lead disaster restoration projects, ensuring efficiency, quality, and customer satisfaction while managing crews and executing emergency services.
Consumer Services
No H1B
Responsibilities
Oversee and direct restoration crews, ensuring projects are executed efficiently while providing support and motivation, and enforce proper clock-in procedures for team members and jobs
Coordinate with Production Managers on scheduling, review schedules in advance to identify errors and prepare for the day, and ensure the team begins preparations by scheduled start time
Maintain clear communication with Project Managers, Production Coordinators, and team members, including job progress updates, and submit completed scope sheets
Ensure accurate documentation by capturing labeled photos of demoed rooms, cleaning, antimicrobial application, equipment used, detached items, and collecting properly labeled ITEL samples
Ensure all required work authorizations are signed before starting work, assist in obtaining signatures if needed, set expectations for COS signings, document three contact attempts, conduct daily moisture monitoring with photo documentation, and assist with equipment pickup and final walkthrough
Conduct walk-throughs with the scope sheet, perform emergency tasks and capture initial photos, prioritize site preparation, complete demolition per guidelines, and ensure proper debris disposal
Ensure an excellent customer experience by using Pro Assist to notify customers of arrival times, maintaining proper clock-in procedures, and arriving professionally with visible name badges
Ensure adherence to scope sheet guidelines, review daily task assignments, set expectations for COS signings, and conduct daily moisture monitoring with photo documentation
Remain onsite for the entirety of the scheduled shift, which may exceed 8 hours, to ensure project continuity and team efficiency
Other duties as assigned or apparent
Qualification
Required
Certification in Water Damage Restoration (WRT) or Fire & Smoke Restoration (FSRT) or Applied Structural Drying (ASD)
Valid driver's license and reliable transportation required
Two or more years experience in disaster restoration or related field
Strong leadership and team management abilities
Exceptional verbal and written communication skills
Attention to detail and strong organizational skills
Ability to multitask, prioritize tasks, and meet strict deadlines
Comfortable working in various environmental conditions (hot, cold, wet, dusty, etc.)
Available to work Monday through Friday, with on-call availability for evenings and weekends as required
Preferred
Experience using MICA/Mitigate, Xactanlysis, or other industry related applications
Knowledge of ITEL sample collection and documentation practices
Familiarity with the ServiceMaster QRV Program and industry best practices
Benefits
401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
Health Insurance: Access quality medical coverage to keep you and your family healthy.
Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.
Generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.
Company
ServiceMaster Restoration Services (SRS) - West Coast
We strive to deliver the fastest response times, best customer service, and no surprises 24 hours a day, 7 days a week.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bryan Gelnett
Chief Executive Officer
Aaron Shiah
Chief Operations Officer
Company data provided by crunchbase