New Balance · 5 days ago
Routing Coordinator
Lawrence, MA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $30/hrNew Balance has been empowering people through sport and craftsmanship since 1906. They are seeking a Routing Coordinator to work closely with customers and account services to communicate shipments and ensure they meet customer requirements while coordinating freight pickups and maintaining shipping documents.
ApparelConsumer GoodsE-CommerceShoesSporting Goods
Responsibilities
Coordinates freight pick-ups
Call freight companies for appointments
Arrange shipping details with NB customer’s web based logistic systems
Routing Guide maintenance through Matrix updates
Keep routing guide current by adding changes as they occur to NB Customer Matrices
Organize shipment documentation
Ensure proper bills of lading are generated and are accurate per the customer Matrix
Ensure all International documents are accurate and coordinated with NB Logistics
Connect with Account Services and Account managers to provide feedback on customer carrier performance
Work directly with distribution teams to facilitate improvements in on-time shipping metrics
Lead data-driven analysis, reporting, and communication of DC and Customer shipping performance and making recommendations for how New Balance should address them
Investigate status of pending shipments and provide updates to shareholders
Coordinate wave management with local DC teams
Perform duties of Distribution Associates, as required
Other duties as assigned
Qualification
Required
High School diploma or equivalent required
Experience analyzing data and translating observations from data sources into insights a plus
Prior experience with customer service strongly preferred
Strong analytical skills with the ability to identify and resolve routing discrepancies
Demonstrated knowledge of commonly used concepts, practices, and procedures within the distribution process
Demonstrated ability to read, write and speak English fluently; ability to match numbers/letters
Strong verbal and written skills utilizing appropriate demeanor, proper grammar/spelling, and respectful tone to communicate clearly and effectively; professional phone demeanor
Intermediate computer skills in Microsoft Office (Word and Excel), WMS and email
Strong organizational, communication and interpersonal skills; detail oriented
Attention to detail, learning mind-set and collaborative mindset/working style. Ability to learn and retain processes and procedures in a changing environment
Sit/stand and work on a computer for long periods of time
When performing Distribution Associate duties: Ability to use RF scanner or WMS workstation
Able to lift and carry 50 lbs. on a regular basis
Able to push/pull up to 75 lbs
Able to stand/walk on concrete surface for 10+ hours per day, with regular bending, reaching, and crouching
Able to climb ladders up to 12 feet (where applicable)
Go up and down stairs and work at a height up to 20 feet on the mezzanine (where applicable)
Preferred
Prior experience with customer service strongly preferred
Benefits
40% employee discount on New Balance products (in-store and online)
Robust benefits tailored to various lifestyles and life stages
Lifestyle Benefit Program – reimbursement for eligible wellness and lifestyle activities
Pay-for-Performance program and company bonus eligibility
401(k) Retirement Plan – 100% match up to 5% of contributions, fully vested
Tuition Reimbursement
Discounts on cellular services, travel, entertainment, consumer goods, and more
Three options for medical insurance as well as dental, vision, life insurance and 401K
Online learning and development courses
$100 monthly student loan support
Various mentorship programs
$1,000 lifestyle reimbursement
4 weeks of vacations
12 holidays
Generous parental leave
Three options for medical insurance as well as dental and vision insurance and an associate discount
401k
Short term disability
$300 yearly lifestyle reimbursement
Company
New Balance
New Balance is a sports footwear and apparel brand that sells sneakers, shoes, and fitness clothing online and in retail stores.
Founded in 1906
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.08MKey Investors
Massachusetts Life Sciences Center
2020-10-15Grant· $0.08M
Leadership Team
Joe Preston
President & Chief Executive Officer
John Withee
CFO
Recent News
2026-01-21
2026-01-18
Sports Business Journal
2026-01-17
Company data provided by crunchbase