CSR - Client Services Representative (Billing) jobs in United States
cer-icon
Apply on Employer Site
company-logo

Falcon · 1 day ago

CSR - Client Services Representative (Billing)

positionNew Braunfels, TX
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

FALCON is a company dedicated to providing compassionate Hospice & Home Health care. They are seeking a Client Services Representative to deliver exceptional customer service, manage client inquiries, and support office staff with daily tasks.

Developer ToolsFinancial ServicesFinTechPaymentsSoftware
check
Comp. & Benefits

Responsibilities

Establish and maintain strong, positive relationships with referring physicians, medical practices, and other healthcare stakeholders in the community
Respond to client’s inquiries and resolve issues in a timely manner
Managing incoming calls, screening phone calls and transferring to appropriate person/department
Assist is scheduling, receiving referral
Assist with several office functions
Verifies client insurances
Communicate with referral sources to collect needed information
Ensure all interactions and communications with referring physicians adhere to relevant healthcare laws and regulations
List infrequently performed and non-essential tasks
Performs other duties as assigned or requested
Conforms to all applicable Agency policies and procedures
Participates actively in continuing education and in-services
Maintains confidentiality of patient information and business trade practices
Assumes accountability for reporting incidents and complaints according to Agency policy

Qualification

Organizational skillsAdvanced communication skillsBasic math skillsTime managementCooperative attitude

Required

Education: Associate degree or equivalent of work experience
Experience: One (1) year experience in healthcare or administrative work experience
License / Certification: Driver's license and proof of current auto liability insurance; no listing in the OIG Excluded Provider listing
Organizational skills
Ability to supervise in accordance with Agency's policies and applicable laws
Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community
Time management
Cooperative attitude
Advanced written and verbal interpersonal communication
Basic math skills related to patient care
Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position
Treats all information and data within the scope of the position with appropriate confidentiality and security
Cooperates fully in all risk management activities and investigations
Keeps abreast of changes in health care law
Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards

Company

Falcon

twittertwittertwitter
company-logo
Falcon is a software company that builds fintech products such as payments, accounts, lending, cards, and wallets.
dateFounded in 2012
location
Haryana, Haryana, IND
people-size51-200 employees
web-link
https://www.falconfs.com/

Funding

Current Stage
Growth Stage
Total Funding
$2M
2021-10-14Seed· $2M

Leadership Team

leader-logo
Priyanka Kanwar
Co-Founder and CEO
linkedin

Recent News

Indian Express
At Rs 430 cr, this diamond-studded iPhone tops the list of world’s most expensive smartphones
2025-11-01
FF News | Fintech Finance
Falcon and Tech Mahindra Join Forces to Modernize Banking Infrastructure Globally
2025-10-31
TechAfrica News
Falcon Announces Strategic Collaboration with Tech Mahindra to Modernize Global Banking Infrastructure
2025-10-30
Company data provided by crunchbase