Johnson Controls · 3 hours ago
Technical Support Engineer
United States
Full-time
Remote
Senior Level
$89K/yr - $119K/yr
5+ years expJohnson Controls is a global leader in smart, healthy and sustainable buildings, and they are seeking a highly skilled Technical Support Engineer to provide technical support for internal and customer portals. The role involves resolving customer tickets, collaborating with various engineering teams, and assisting with the development of JCI solutions.
Industrial EngineeringPhysical SecuritySmart Building
No H1B
U.S. Citizen Only
Responsibilities
You will be notified of issues through ServiceNow and help desks
You will be responsible for obtaining the necessary information to resolve issues, update application code, execute database queries, and collaborate with networking, DBAs, cloud engineers, and hardware engineers to ensure stability of JCI solutions
You will also responsible for generating statistics on tickets and advising the development teams on problem areas in the solutions
You will also be part of the customer portal agile team and assist with development and build efforts of JCI solutions
It is expected that you will point the development team to areas most affecting the customer from a support point of view
Qualification
Required
Bachelor's degree or equivalent experience required, specializing in computer science, engineering, or related field
Minimum 5+ years of technical support for web and mobile applications
Strong experience with ReactJS and Spring Boot development
Experience using Jira and Azure DevOps
Experience with ServiceNow or comparable ticket tracking systems
Experience with cloud platforms (with a strong preference for Microsoft Azure)
Experience with Microsoft Azure App Services, REDIS cache, and other cloud-based development tools
Experience in supporting and analyzing REST and SOAP services
Strong experience with running and creating SQL queries
Experience with JavaServer Pages (JSP) and JavaServer Faces (JSF), a plus
Experience with Agile/Scrum development practices and concepts
Excellent communication and teamwork skills
Experience and desire to work within a fast-paced, iterative development environment
U.S. Citizen
Benefits
Competitive salary and commission/bonus plan
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company
Johnson Controls
Johnson Controls offers smart buildings that create safe, healthy, and sustainable environments.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.6BKey Investors
US Department of Energy
2024-12-05Post Ipo Debt· $250M
2024-12-04Post Ipo Debt· $525.61M
2024-05-20Post Ipo Equity· $90M
Leadership Team
Joakim Weidemanis
Chief Executive Officer
Marc Vandiepenbeeck
Executive Vice President and Chief Financial Officer
Recent News
2026-01-15
vcnewsdaily.com
2026-01-14
Company data provided by crunchbase