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FiberLight, LLC · 1 day ago

NOC Engineer I

Plano, TX

Full-time

Onsite

Entry Level

1+ years exp

FiberLight, LLC is seeking a NOC Engineer I to monitor, troubleshoot, and support the performance and stability of customer networks. This role involves identifying and resolving issues, performing diagnostics, and escalating incidents as necessary while maintaining high communication standards with customers.

InternetTelecommunicationsWireless

Responsibilities

Monitor network performance and alarms in real time, ensuring that all alerts are processed quickly and accurately in accordance with established procedures

Create, manage, and update trouble tickets; respond promptly to phone calls, emails, and system notifications related to technical support

Perform Tier I diagnostics to identify, validate, and triage issues; escalate incidents to internal engineering teams, carriers, or field technicians as needed

Coordinate dispatch of field service technicians and/or parts based on troubleshooting results and service requirements

Provide clear, professional communication to customers, including status updates, troubleshooting guidance, and escalation details

Deliver technical feedback to Engineering teams regarding recurring issues, product performance, and potential design or process improvements

Adhere to and maintain network standards, documentation, and operating procedures established by the Architecture & Engineering team

Operate effectively in a high-pressure, time-sensitive environment while managing competing priorities and occasionally working with demanding customers

Qualification

NOC operations experienceCCNA/CCNP certificationOpticalRouting equipmentOSI Model understandingMPLSIS-ISBGPOSPFTroubleshooting skillsAnalytical skillsCommunication skillsOrganizational skills

Required

High school diploma or equivalent required

Minimum 1 year of NOC or transport network operations experience

A combination of education and experience is acceptable

Experience with optical and routing equipment (Fujitsu Flashwave, Ciena, MRV OptiSwitch, Juniper MX/EX, Force 10)

Strong understanding of the OSI Model, Ethernet, routed networks, and linear/ring topologies

Familiarity with protocols such as MPLS, IS-IS, BGP, and OSPF

Ability to quickly isolate, diagnose, and escalate network issues

Strong verbal and written communication

Solid troubleshooting and analytical skills

Ability to identify issues, assess risks, and recommend solutions

Detail-oriented with strong organizational and time-management abilities

Able to work independently and collaboratively

Flexibility for shift work and on-call rotation

Must be able to sit, stand, walk, stoop, kneel, and reach

Must be able to speak, write, read, and understand English

Must have visual acuity

Must be able to lift 0-25 pounds

Preferred

Education in Telecommunications or related fields preferred

Preferred certifications: CCNA/CCNP, CE-A/CE-P, CECP, JNCIA/JNCIP

Company

FiberLight, LLC

Digital transformation starts with purpose-built networks! FiberLight has been designing, building, and deploying one-of-a-kind fiber networks to ignite digital revolution for over 20 years.

Founded in 1998

Alpharetta, Georgia, USA

51-200 employees