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UniGroup · 16 hours ago

Senior Claims Specialist

Fenton, MO

Full-time

Hybrid

Mid, Senior Level

2+ years exp

UniGroup is the parent company of United Van Lines and Mayflower Transit, two of the most recognized brands in the moving and logistics industry. The Senior Claims Specialist investigates, evaluates, and resolves a wide range of cargo loss or damage claims, managing complex and sensitive claims while working closely with various stakeholders to ensure fair and efficient resolutions.

Last Mile TransportationLogisticsTransportation

Responsibilities

Evaluate, settle, or deny household goods and non-household goods claims across all business lines, using elevated decision-making authority and exercising discretion beyond standard guidelines when needed

Lead and oversee all activities related to major losses, including preparing detailed reports and updates

Partner with the Legal department to manage specialty or escalated claims

Review claims for compliance with federal regulations, tariffs, contract provisions, and UniGroup claims policies

Investigate facts, documentation, and liability to allocate responsibility to the appropriate parties

Communicate extensively with agents, shipping customers, military installations, government bureaus, national account contacts, and internal departments

Support periods of transition by managing temporary caseloads and rotating to different claim areas when needed to help with backlogs

Review and evaluate agents’ requests for settlement authorization above standard limits

Support new hire and ongoing claims training for adjusters at all levels

Contribute to department initiatives and complete additional responsibilities as assigned

Qualification

Claims adjusting experienceLiability determinationNegotiation skillsBachelor's degreeCommunication skillsConflict managementProblem-solvingTeam collaborationAdaptability