General Motors · 12 hours ago
End User Services – Onsite IT Support Technician
Pasadena, CA
Full-time
Onsite
Entry, Mid Level
1+ years expGeneral Motors is seeking a highly motivated and skilled Onsite IT Support Technician to provide comprehensive end-user support and maintain our IT infrastructure. This role involves troubleshooting a wide range of hardware and software issues, ensuring seamless operations for our employees.
AutomotiveElectric VehicleInformation ServicesManufacturingTransportation
No H1B
Responsibilities
Provide hands-on, in-person technical support to General Motors employees for hardware, software, and network-related issues
Diagnose and resolve technical problems with desktop computers, laptops, mobile devices, printers, and other peripheral equipment
Install, configure, and maintain operating systems (primarily Microsoft Windows and some Mac OS) and a variety of business applications
Manage user accounts and permissions within Active Directory (AD) including password resets, account creation, and group modifications
Manage accessories and other hardware inventory for users while keeping asset management systems accurate and up to date
Perform basic network troubleshooting, including connectivity issues, and collaborate with Infrastructure/Telecom teams for complex network problems
Utilize System Management Tools for software deployment, inventory management, and remote troubleshooting
Adhere to ITIL Methodologies for incident, problem, and change management processes
Document technical issues, resolutions, and procedures clearly and concisely
Communicate effectively with end-users, providing clear explanations and setting appropriate expectations for issue resolution
Participate in IT projects as needed, including hardware refreshes, software upgrades, and office moves
Qualification
Required
1-4 years of experience in an IT support role, preferably in an onsite end-user support capacity
Experience with ServiceNow or a similar ticket platform for management of incidents, requests and tasks
Strong proficiency in troubleshooting and supporting Microsoft Windows and Mac OS operating systems
Experience with Active Directory (AD) for user and group management
Familiarity with ITIL Methodologies and best practices for IT service management
Basic understanding of Network Operations and common networking protocols
Experience with System Management Tools for IT asset management and software distribution
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
Strong problem-solving and analytical skills with a focus on efficient and effective issue resolution
Ability to work independently and as part of a team in a fast-paced environment
Preferred
Bachelors degree in Computer Science or equivalent professional experience
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus
Company
General Motors
General Motors is an automotive company that designs, produces, markets, and distributes vehicles and vehicle parts.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.51BKey Investors
US Department of Energy
2025-05-05Post Ipo Debt· $2B
2024-10-31Grant· $8M
2024-07-11Grant· $500M
Leadership Team
Mary Barra
Chair and Chief Executive Officer
Tony Cervone
Senior Vice President, Global Communications
Recent News
DBusiness Magazine
2026-01-14
2026-01-14
Company data provided by crunchbase